Network Technician - PBX

Alaska Communications Systems Holdings, Inc.; Anchorage (AK); Vor Ort; USD 62.000 - 70.000; Vollzeit

Zusammenfassung

Alaska Communications is seeking a PBX Technician to deliver customer service, troubleshoot telecommunication systems, and provision products/services for ACS customers. The role involves determining cable distributions, installing racks and cabling, and configuring PBX/Key systems, with responsibilities across installation, testing, and preventative maintenance to ensure reliable operations.

The position requires a high school diploma, a valid driver’s license, and travel to remote Alaska

Qualifikationen

• Must have a high school diploma and a valid driver’s license.
• Four years training in a telephone apprentice program or equivalent, leading to journeyman level performance.
• May travel by air, land and sea to Alaska remote locations to deliver service.
• External applicants must pass pre-employment suitability assessment and drug test (DOT or non-DOT).

Aufgaben

• Provide customer service and troubleshoot PBX, PAX, Key, VoIP circuits to restore service.
• Educate customers on ACS products and services and provision/de-provision services.
• Determine cable distribution to fulfill service requirements and install cabling and equipment.
• Install and configure PBX, Key Systems, and related vendor components; perform maintenance and testing.

Kenntnisse

Customer service

Troubleshooting

Communication

Teamwork

Ausbildung

High school diploma

Driver's license

Tools

Vendor training or certifications

Jobbeschreibung

At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?We are unable to support remote international applicants or routinely sponsor work visas.The compensation range for this job is:$45.31 - $51.03Job DutiesPBX TechnicianProvide customer service, troubleshooting, educate customers on available ACS products and services, provision and de-provision products and services. Answer customer inquiries.Determine cable distribution to fulfill service requirements. Run, secure and terminate necessary cabling.Place equipment cabinets, racks, or supporting frame work. Accomplish all inter-cabinet wiring.Install associated sets and sub-sets of business systems.Install associated power equipment and make necessary distribution.Install and provision system programming.Perform all facets of fault location of PBX, PAX, Key, VoIP telephone or special circuits to restore degraded or out-of-service conditions.Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests.Perform preventative maintenance and database backupsInstall, maintain, and modify PBX and Key Systems.Installation and configuration of vendor specific cards and equipmentMinimum QualificationsMinimum Education and Experience RequiredYou must have a high school diploma and must possess and maintain a driver’s license. Network Technicians are normally required to have and maintain vendor specific training and/or certifications.Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform.This position may travel by Air, Land and Sea by commercial and non-commercial means to deliver service to Alaska Communications Customers located in remote areas of Alaska.Certifications and Licenses RequiredExternal applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position.Network Technicians outside of Anchorage, may be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL.Additional Job RequirementsExternal applicants must successfully pass a pre-employment suitability assessment and drug test.We hope you’ll join us as we change lives through technology.