Network Technician - Helpdesk (Level 2) | Hybrid On-Site

Alloy Holdings LLC; Providence (RI); On-site; USD 48,000 - 64,000; Full time

Job summary

Alloy Holdings LLC in Providence, RI is seeking a Network Technician/Level 2 Helpdesk to blend end‑user support with hands‑on network administration. You will resolve issues, maintain the organization’s network infrastructure across all Alloy Holdings locations, and report to the Corporate IT manager.

The role requires 2–4 years of helpdesk experience, strong Windows and macOS knowledge, AD, DNS/DHCP, and basic server tasks, plus familiarity with VPN, VLANs, and security tooling.

Qualifications

• Associate degree or equivalent IT experience required.
• 2–4 years of helpdesk or technical support experience.
• Certifications: CompTIA Network+/A+/CCNA preferred.
• Strong communication and customer service skills.
• Ability to work independently on escalated issues and maintain confidentiality.

Responsibilities

• Troubleshoot and resolve escalated incidents involving hardware, software, OS, and network connectivity.
• Diagnose LAN/WAN issues, VPN, wireless, and switch/router configurations with guidance from senior staff.
• Support Active Directory, user accounts, permissions, and basic server tasks.
• Install, configure, and maintain desktops, laptops, printers, VoIP softphones, and mobile devices.
• Provide application support for Office365, SAP, 4D, JMAS, Sage, Webex, and other tools.
• Use monitoring tools to track system performance and perform routine maintenance.
• Assist with MFA, BitLocker, and maintaining security policy compliance.
• Document issues and collaborate with IT Manager on escalations and projects.
• Participate in IT infrastructure upgrades, network refreshes, cloud migrations, and rollouts.

Skills

Windows OS

macOS

Active Directory

DNS

DHCP

TCP/IP

VLANs

Routing & Switching

Wi‑Fi

Troubleshooting

Customer service

Communication

Education

Associate degree in Computer Sciences/IT

Equivalent experience

Tools

Kaseya

ScreenConnect

SentinelOne

Huntress

Ticketing systems

Job description

Alloy Holdings LLC in Providence, RI is seeking a Network Technician/Level 2 Helpdesk to blend end‑user support with hands‑on network administration. You will resolve issues, maintain the organization’s network infrastructure across all Alloy Holdings locations, and report to the Corporate IT manager.

The role requires 2–4 years of helpdesk experience, strong Windows and macOS knowledge, AD, DNS/DHCP, and basic server tasks, plus familiarity with VPN, VLANs, and security tooling.