Network Administrator

College of the Holy Cross; United States; On-site; USD 80,000 - 87,000; Full time

Job summary

College of the Holy Cross in Worcester, MA is seeking a Network Administrator to maintain the College’s wired and wireless network infrastructure and ensure reliable day‑to‑day operations. The role involves hands‑on on‑campus work, collaboration with the Senior Network Engineer, and documentation to support ongoing network health.

Responsibilities include deploying Aruba switching and wireless infrastructure, managing access points, and performing hardware lifecycle activities while maintaining

Qualifications

• Bachelor's degree in a technical discipline or equivalent
• Minimum of three years of progressively responsible experience supporting enterprise networking environments
• Demonstrated experience supporting enterprise switching and wireless infrastructure
• Working knowledge of TCP/IP networking, Layer 2 switching, Layer 3 routing, VLAN architecture, DHCP, DNS, wireless networking, and network troubleshooting methodologies
• Experience using network diagnostic tools such as SSH, ping, traceroute, packet captures, and cable certification tools
• Experience supporting Aruba, Cisco, or comparable enterprise networking platforms
• Ability to interpret network logs to assist in troubleshooting and operational support
• Strong commitment to documentation, operational consistency, and adherence to standards and best practices

Responsibilities

• Review, test, validate, and maintain Network Standard Operating Procedures
• Monitor the Network group ticket queue and perform advanced troubleshooting, root cause analysis, and issue resolution
• Install, configure, maintain, and replace Aruba switching and wireless infrastructure
• Deploy, onboard, and troubleshoot wireless access points and related infrastructure
• Perform switch provisioning, firmware updates, module replacements, and hardware lifecycle activities
• Maintain and organize network data closets, including cable management, inventory validation, environmental monitoring, and equipment documentation
• Assist with network modernization projects including switch refreshes, wireless upgrades, network segmentation efforts, and infrastructure improvements
• Develop knowledge of Aruba ClearPass and assist with operational administration and troubleshooting
• Utilize network management platforms to proactively identify operational issues and improve reliability
• Maintain IP address management records and ensure network documentation remains accurate
• Collaborate with providers, vendors, and other ITS teams to coordinate operational activities
• Collaborate with Information Security to support firewall rule requests and investigations
• Participate in after‑hours maintenance activities and provide best‑effort response to outages
• Occasionally provide on‑site network support for major campus events

Skills

Network troubleshooting

Documentation

Teamwork

Communication

Problem solving

On‑site operations

Education

Bachelor's degree in a technical discipline

Tools

Aruba equipment

Cisco equipment

Aruba ClearPass

SSH/ping/traceroute

Job description

Job Overview

At Holy Cross, we are focused on creating a world‑class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. The Network Administrator is responsible for the operational support, maintenance, deployment, and troubleshooting of the College's network infrastructure. Working closely with the Senior Network Engineer, this position serves as the operational arm of the Network Team, ensuring the reliable day‑to‑day operation of wired and wireless network services across campus. This role is highly hands‑on and requires significant on‑campus presence; while project work and documentation are important, the primary focus is maintaining the operational health, stability, and reliability of the College's network infrastructure.

Responsibilities

• Review, test, validate, and maintain Network Standard Operating Procedures.
• Monitor the Network group ticket queue in the ITS ticketing system and perform advanced troubleshooting, root cause analysis, and issue resolution.
• Install, configure, maintain, and replace Aruba switching and wireless infrastructure.
• Deploy, onboard, and troubleshoot wireless access points and related infrastructure.
• Perform switch provisioning, firmware updates, module replacements, and hardware lifecycle activities.
• Maintain and organize network data closets, including cable management, inventory validation, environmental monitoring, and equipment documentation.
• Assist with network modernization projects including switch refreshes, wireless upgrades, network segmentation efforts, and infrastructure improvements.
• Develop and maintain working knowledge of Aruba ClearPass and assist with operational administration, troubleshooting, endpoint onboarding, and authentication‑related issues.
• Utilize network management and monitoring platforms to proactively identify operational issues and improve network reliability.
• Maintain IP address management records and ensure network documentation remains accurate and current.
• Interface and interact with managed service providers, vendors, contractors, and other ITS teams to coordinate operational activities and support infrastructure initiatives.
• Collaborate with Information Security personnel by collecting diagnostic information, reviewing firewall logs, and providing technical details necessary to support security investigations and firewall rule requests.
• Participate in after‑hours maintenance activities and provide best‑effort response to critical network outages when required.
• Occasionally provide on‑site network support for home football games and other major campus events.

Growth Expectations

Year 1

1. Develop a comprehensive understanding of the College's network architecture, standards, and operational practices.
2. Demonstrate proficiency in Aruba switching, wireless infrastructure, and network troubleshooting.
3. Obtain Aruba certification, CCNA, or equivalent networking certification if not already held.
4. Develop operational proficiency with Aruba ClearPass administration and troubleshooting.
5. Demonstrate the ability to independently execute routine operational tasks and maintenance activities.

Year 2

1. Achieve Aruba ClearPass certification if not already held.
2. Assume ownership of defined operational initiatives and infrastructure improvement projects.
3. Demonstrate the ability to independently troubleshoot and resolve complex networking issues.
4. Assist in mentoring junior technical staff and contribute to the ongoing development of network documentation and operational procedures.

Minimum Qualifications

• Bachelor's degree in a technical discipline or equivalent combination of education and relevant work experience.
• Minimum of three years of progressively responsible experience supporting enterprise networking environments.
• Demonstrated experience supporting enterprise switching and wireless infrastructure.
• Working knowledge of TCP/IP networking, Layer 2 switching, Layer 3 routing, VLAN architecture, DHCP, DNS, wireless networking, and network troubleshooting methodologies.
• Experience using common network diagnostic tools and utilities including SSH, ping, traceroute, packet captures, and cable certification tools.
• Experience supporting Aruba, Cisco, or comparable enterprise networking platforms.
• Ability to interpret network logs, authentication logs, and firewall logs to assist in troubleshooting and operational support activities.
• Strong commitment to documentation, operational consistency, and adherence to established standards and best practices.

Preferred Qualifications

• Aruba Certified Switching Associate (ACSA), Aruba Certified Switching Professional (ACSP), Aruba Certified Mobility Associate (ACMA), or comparable Aruba certifications.
• Aruba ClearPass experience and certifications.
• Cisco CCNA or higher‑level networking certifications.
• Experience supporting network access control platforms and authentication technologies.
• Experience in higher education or similarly complex enterprise environments.

Core Competencies

• Strong commitment to teamwork
• Dependable and reliable
• Service‑oriented
• Excellent written and verbal communication
• Proficient problem solving
• Strong technical troubleshooting skills
• Understanding risks and using best practices to mitigate and minimize risk
• Strong documentation and organizational skills
• Flexibility
• Strong interpersonal skills
• Eagerness to learn and advance technical knowledge
• Understanding of, valuing, and respecting diversity as individuals and in groups while fostering an inclusive and supportive environment

Salary & Benefits

Salary Range: $80,000–$87,000, commensurate with education and experience.

Weekly Hours: 40. Annual Work Schedule: 12 months.

Equal Opportunity Statement

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.