Network Technician

HCLTech; California; On-site; USD 85,000 - 120,000; Full time

Job summary

HCL Technologies Limited in California is seeking a Network Technician with 4+ years of hands-on experience managing network infrastructure and related devices. You will work on racking, cabling, and site services support, including IP networking, wireless, and telecom components.

Responsibilities include responding to ServiceNow incidents, installing and swapping equipment, patching, and ensuring compliance with risk and security procedures across multiple client sites in the United States.

Qualifications

• Four (4) plus years of experience on supporting and managing network infrastructure and network related devices.
• Experienced in racking, stacking, cabling and decommissioning of network hardware devices.
• Experienced in Site Services support for network device maintenance and support (console/remote).
• IT/Telecoms experience with routing, switching, firewalls, WiFi, IP Telephony and RF equipment such as microwave radios, cellular nodes, and VSATs.

Responsibilities

• Respond to ServiceNow incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing, removing or swapping equipment.
• Locating and identifying network circuits and tagging the demark location.
• Providing escort services for Company third party vendors or subcontractors wherever Contractor is providing support.
• Adhering to risk management processes, including walkthroughs, permits, change management, training, and reporting incidents.
• Comply with audit, information protection, security requirements and standards for physical access and operational excellence.
• Troubleshooting and patching power cables; identifying a switch port location; pinging devices and DNS lookups.
• Troubleshooting, installing, and removing equipment; visual checks for hardware failure lights, power status and labels.
• Assisting with reporting of communications room environmental issues (cooling, leaks).
• Perform IMAC activities for end user business LAN and voice devices.
• Adhere to change management procedures.
• Monitor and respond to emergencies affecting operations.
• Adhere to Business Continuity and Disaster Recovery plans.
• Provide smarthands support for telecoms infrastructure (fiber, WiFi/BLE, microwave, radio, VSAT, cellular systems, LPWAN, IIoT/OT).
• Deploy prewired solar panel/battery systems; IPT installations; specialized telecoms systems; remote sites and offshore.
• Work with Design/Engineering, Service Desk, ITOC, Telecoms, MSPs, and BU groups.
• Support IT/Telecoms for projects and MAD initiatives.
• Participate in Root Cause Analysis and post-incident reviews.

Skills

LAN WAN Management

Job description

Career Opportunities: Network Technician (188954)

Requisition ID188954-Posted11/06/2026

Job Summary : Qualifications:

• Four (4) plus years of experience on supporting and managing network infrastructure and network related devices or experience as agreed with Company.
• Experienced in racking, stacking, cabling and decommissioning of network hardware devices.
• Experienced in Site Services support for network device maintenance and support (console/remote)
• IT/Telecoms experience with but not limited to routing, switching, firewalls, WiFi, IP Telephony (“IPT”), and Radio Frequency (“RF”) equipment (as required) such as microwave radios, cellular nodes, and very-small-aperture terminal (“VSATs”).

Key Responsibilities

Job Responsibilities : Responsibilities:

• Respond to ServiceNow incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing, removing or swapping equipment.
• Locating and or identifying network circuits and tagging the demark location.
• Providing escort services for Company third party vendors or subcontractors wherever Contractor is providing support.
• Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting incidents.
• Comply with the Company\'s audit requirements, information protection requirements, security requirements and standards detailing physical access management, and Company standards for operational excellence.
• troubleshooting and patching power cables;
• identifying a switch port location;
• pinging key Devices and performing DNS lookups
• troubleshooting, installing, and where necessary removing equipment and/or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever Contractor is providing dedicated support or when Contractor’s technician is at the site
• assisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling, water leaks).
• Perform IMAC activities for end user business LAN and voice devices.
• Adhere to Company change management procedures and practices.
• Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g., hurricanes, earthquakes, etc.).
• Adhere to Company’s Business Continuity Plans and Disaster Recovery Plans.
• Provide smarthands support for other telecommunications infrastructure, including, but not limited to:
  • Fiber optic and copper cable installation, maintenance, troubleshooting and repair (working with cabling contractor as required).
  • WiFi and BLE systems.
  • Microwave systems installation, maintenance, troubleshooting and repair.
  • Radio systems (HF, VHF, UHF, 2-way, radar, …) installation, maintenance, troubleshooting and repair.
  • VSAT installation, maintenance, troubleshooting and repair.
  • Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M.
  • lpWAN (low-power WAN) systems such as LoRaWAN.
  • Other IIoT/OT systems.
  • Deploy prewired solar panel / battery power systems at ground level, low maintenance (visual), troubleshooting and repair.
  • IP Telephony (IPT) installations at end user location.
  • Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting and repair (specifically for remote sites and offshore).
• Work cooperatively and collaboratively with and across other organizations to restore services. Includes, but is not limited to:
  • Company Design and Engineering Teams.
  • Global IT Service Desk.
  • IT Operations Center (ITOC).
  • Telco’s.
  • Managed service providers.
  • Company BU’s.
• Support of IT/Telecoms requirements and activities for BUs , Major Capital Projects (“MCPs”)) and Merger, Acquisition, and Divestiture (“MAD”) projects as guided and required by the network team.
• Participate, as requested, in Root Cause Analysis, post incidents.

Skill Requirements

Skill Requirement : LAN WAN Management experience required