Administrator (Support & Operations)

HCL Technologies Limited; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

HCL Technologies Limited in Houston seeks an experienced network technician to support and manage network infrastructure and devices, including site services, cabling, and equipment installation.

You will respond to incident tickets, perform IMAC-like activities, patching, and work with vendors while following risk management and change processes. This role requires 4+ years in IT/telecom, with routing, switching, IPT, WiFi, RF, and VSAT expertise across client sites.

Qualifications

• Four (4) plus years of experience on supporting and managing network infrastructure and network related devices.
• Experience in racking, stacking, cabling and decommissioning network hardware devices.
• Site Services support for network device maintenance and support (console/remote).
• IT/Telecoms experience with routing, switching, firewalls, WiFi, IPT, RF equipment such as microwave radios, cellular nodes and VSATs.

Responsibilities

• Respond to ServiceNow incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing, removing or swapping equipment.
• Locating and identifying network circuits and tagging the demark location.
• Provide escort services for Company vendors or subcontractors.
• Adhere to risk management processes, conduct walkthroughs, permits, change management, safety training; report incidents.
• Comply with audit, information protection and security standards including physical access and operational excellence.
• Troubleshoot and patch power cables; identify a switch port location; ping devices and DNS lookups.
• IMAC-like activities for end-user LAN/voice devices; support for environmental issues in communications rooms.
• Follow change management practices and participate in Root Cause Analyses as needed.
• Provide smarthands support for telecommunications infrastructure including fiber, WiFi, RF, microwave, VSAT, cellular systems, LoRaWAN and other IIoT/OT systems.

Skills

Network infra

Site services

Routing & Switching

WiFi

VSAT/RF

Job description

• Four (4) plus years of experience on supporting and managingnetworkinfrastructure andnetworkrelated devices or experience as agreed with Company.
• Experienced in racking, stacking, cabling and decommissioning ofnetworkhardware devices.
• Experienced in Site Services support fornetworkdevice maintenance and support (console/remote)
• IT/Telecoms experience with but not limited to routing, switching, firewalls, WiFi, IP Telephony (“IPT”), and Radio Frequency (“RF”) equipment (as required) such as microwave radios, cellular nodes, and very-small-aperture terminal (“VSATs”).

Job description:

Job Summary

Qualifications

• Four (4) plus years of experience on supporting and managingnetworkinfrastructure andnetworkrelated devices or experience as agreed with Company.
• Experienced in racking, stacking, cabling and decommissioning ofnetworkhardware devices.
• Experienced in Site Services support fornetworkdevice maintenance and support (console/remote)
• IT/Telecoms experience with but not limited to routing, switching, firewalls, WiFi, IP Telephony (“IPT”), and Radio Frequency (“RF”) equipment (as required) such as microwave radios, cellular nodes, and very-small-aperture terminal (“VSATs”).

Key Responsibilities

• Respond to ServiceNow incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing, removing or swapping equipment.
• Locating and or identifyingnetworkcircuits and tagging the demark location.
• Providing escort services for Company third party vendors or subcontractors wherever Contractor is providing support.
• Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting incidents.
• Comply with the Company's audit requirements, information protection requirements, security requirements and standards detailing physical access management, and Company standards for operational excellence.
• troubleshooting and patching power cables;
• identifying a switch port location;
• pinging key Devices and performing DNS lookups
• troubleshooting, installing, and where necessary removing equipment and/or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever Contractor is providing dedicated support or when Contractor’stechnician is at the site
• assisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling, water leaks).
• Perform IMAC activities for end user business LAN and voice devices.
• Adhere to Company change management procedures and practices.
• Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g. hurricanes, earthquakes, etc.).
• Adhere to Company’s Business Continuity Plans and Disaster Recovery Plans.
• Provide smarthands support for other telecommunications infrastructure, including, but not limited to:
• Fiber optic and copper cable installation, maintenance, troubleshooting and repair (working with cabling contractor as required).
• WiFi and BLE systems.
• Microwave systems installation, maintenance, troubleshooting and repair.
• Radio systems (HF, VHF, UHF, 2-way, radar, …) installation, maintenance, troubleshooting and repair.
• VSAT installation, maintenance, troubleshooting and repair.
• Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M.
• lpWAN (low-power WAN) systems such as LoRaWAN.
• Other IIoT/OT systems.
• Deploy prewired solar panel / battery power systems at ground level, low maintenance (visual), troubleshooting and repair.
• IP Telephony (IPT) installations at end user location. Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting and repair (specifically for remote sites and offshore).
• Work cooperatively and collaboratively with and across other organizations to restore services. Includes, but is not limited to:
• Company Design and Engineering Teams.
• Global IT Service Desk.
• IT Operations Center (ITOC).
• Telco’s.
• Managed service providers.
• Company BU’s.
• Support of IT/Telecoms requirements and activities for BUs , Major Capital Projects (“MCPs”)) and Merger, Acquisition, and Divestiture (“MAD”) projects as guided and required by thenetworkteam.
• Participate, asrequested, in Root Cause Analysis, post incidents.

Skill Requirements

• Four (4) plus years of experience on supporting and managingnetworkinfrastructure andnetworkrelated devices or experience as agreed with Company.
• Experienced in racking, stacking, cabling and decommissioning ofnetworkhardware devices.
• Experienced in Site Services support fornetworkdevice maintenance and support (console/remote)
• IT/Telecoms experience with but not limited to routing, switching, firewalls, WiFi, IP Telephony (“IPT”), and Radio Frequency (“RF”) equipment (as required) such as microwave radios, cellular nodes, and very-small-aperture terminal (“VSATs”).

Other Requirements

• Respond to ServiceNow incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing, removing or swapping equipment.
• Locating and or identifyingnetworkcircuits and tagging the demark location.
• Providing escort services for Company third party vendors or subcontractors wherever Contractor is providing support.
• Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting incidents.
• Comply with the Company's audit requirements, information protection requirements, security requirements and standards detailing physical access management, and Company standards for operational excellence.
• troubleshooting and patching power cables;
• identifying a switch port location;
• pinging key Devices and performing DNS lookups
• troubleshooting, installing, and where necessary removing equipment and/or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever Contractor is providing dedicated support or when Contractor’stechnician is at the site
• assisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling, water leaks).
• Perform IMAC activities for end user business LAN and voice devices.
• Adhere to Company change management procedures and practices.
• Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g. hurricanes, earthquakes, etc.).
• Adhere to Company’s Business Continuity Plans and Disaster Recovery Plans.
• Provide smarthands support for other telecommunications infrastructure, including, but not limited to:
• Fiber optic and copper cable installation, maintenance, troubleshooting and repair (working with cabling contractor as required).
• WiFi and BLE systems.
• Microwave systems installation, maintenance, troubleshooting and repair.
• Radio systems (HF, VHF, UHF, 2-way, radar, …) installation, maintenance, troubleshooting and repair.
• VSAT installation, maintenance, troubleshooting and repair.
• Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M.
• lpWAN (low-power WAN) systems such as LoRaWAN.
• Other IIoT/OT systems.
• Deploy prewired solar panel / battery power systems at ground level, low maintenance (visual), troubleshooting and repair.
• IP Telephony (IPT) installations at end user location. Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting and repair (specifically for remote sites and offshore).
• Work cooperatively and collaboratively with and across other organizations to restore services. Includes, but is not limited to:
• Company Design and Engineering Teams.
• Global IT Service Desk.
• IT Operations Center (ITOC).
• Telco’s.
• Managed service providers.
• Company BU’s.
• Support of IT/Telecoms requirements and activities for BUs , Major Capital Projects (“MCPs”)) and Merger, Acquisition, and Divestiture (“MAD”) projects as guided and required by thenetworkteam.
• Participate, asrequested, in Root Cause Analysis, post incidents.