Administrator (Support & Operations)

HCL America Inc.; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

HCL Technologies Limited in Houston, TX seeks an experienced Network Infrastructure Technician to support and manage complex telecom and IT networks on site. You will install, maintain, and troubleshoot network devices, cabling, and power systems, coordinating with vendors and internal teams to ensure service continuity.

The role involves hands-on hardware work, incident response, and collaboration across IT and engineering teams to deliver reliable network services in a fast-paced environment.

Qualifications

• Four or more years of experience supporting and managing network infrastructure and related devices or as agreed with the Company.
• Experience in racking, stacking, cabling and decommissioning of network hardware devices.
• Site Services support for network device maintenance and support (console/remote).
• IT/Telecoms experience including routing, switching, firewalls, WiFi, IPT, RF equipment such as microwave radios, cellular nodes, and VSATs.

Responsibilities

• Respond to ServiceNow incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing, removing or swapping equipment.
• Locating and identifying network circuits and tagging the demark location.
• Providing escort services for Company third party vendors or subcontractors.
• Adhering to risk management, including walkthroughs, work permits, change management, and reporting incidents.
• Comply with audit, information protection, security, and physical access standards.
• Troubleshooting and patching power cables; identifying switch port locations.
• Pinging key devices and performing DNS lookups.
• Perform IMAC activities for end user business LAN and voice devices.
• Participate in and adhere to change management practices and disaster recovery plans.
• Provide smarthands support for telecoms infrastructure (fiber, WiFi, microwave, radios, VSAT, IPT).

Skills

Network infrastructure

Rack & cabling

Site services support

IT/Telecoms tech

Job description

HCL Technologies Limited

Job Summary

Qualifications:

• Four (4) plus years of experience on supporting and managing network infrastructure and network related devices or experience as agreed with Company.
• Experienced in racking, stacking, cabling and decommissioning of network hardware devices.
• Experienced in Site Services support for network device maintenance and support (console/remote)
• IT/Telecoms experience with but not limited to routing, switching, firewalls, WiFi, IP Telephony ( IPT ), and Radio Frequency ( RF ) equipment (as required) such as microwave radios, cellular nodes, and very-small-aperture terminal ( VSATs ).

Key Responsibilities

Responsibilities:

• Respond to ServiceNow incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing, removing or swapping equipment.
• Locating and or identifying network circuits and tagging the demark location.
• Providing escort services for Company third party vendors or subcontractors wherever Contractor is providing support.
• Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting incidents.
• Comply with the Company’s audit requirements, information protection requirements, security requirements and standards detailing physical access management, and Company standards for operational excellence.
• troubleshooting and patching power cables;
• identifying a switch port location;
• pinging key Devices and performing DNS lookups
• troubleshooting, installing, and where necessary removing equipment and/or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever Contractor is providing dedicated support or when Contractor s technician is at the site
• assisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling, water leaks).
• Perform IMAC activities for end user business LAN and voice devices.
• Adhere to Company change management procedures and practices.
• Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g., hurricanes, earthquakes, etc.).
• Adhere to Company s Business Continuity Plans and Disaster Recovery Plans.
• Provide smarthands support for other telecommunications infrastructure, including, but not limited to:
• Fiber optic and copper cable installation, maintenance, troubleshooting and repair (working with cabling contractor as required).
• WiFi and BLE systems.
• Microwave systems installation, maintenance, troubleshooting and repair.
• Radio systems (HF, VHF, UHF, 2-way, radar, ) installation, maintenance, troubleshooting and repair.
• VSAT installation, maintenance, troubleshooting and repair.
• Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M.
• lpWAN (low-power WAN) systems such as LoRaWAN.
• Other IIoT/OT systems.
• Deploy prewired solar panel / battery power systems at ground level, low maintenance (visual), troubleshooting and repair.
• IP Telephony (IPT) installations at end user location. Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting and repair (specifically for remote sites and offshore).
• Work cooperatively and collaboratively with and across other organizations to restore services. Includes, but is not limited to:
• Company Design and Engineering Teams.
• Global IT Service Desk.
• IT Operations Center (ITOC).
• Telco s.
• Managed service providers.
• Company BU s.
• Support of IT/Telecoms requirements and activities for BUs , Major Capital Projects ( MCPs )) and Merger, Acquisition, and Divestiture ( MAD ) projects as guided and required by the network team.
• Participate, as requested, in Root Cause Analysis, post incidents.

Skill Requirements

Qualifications:

• Four (4) plus years of experience on supporting and managing network infrastructure and network related devices or experience as agreed with Company.
• Experienced in racking, stacking, cabling and decommissioning of network hardware devices.
• Experienced in Site Services support for network device maintenance and support (console/remote)
• IT/Telecoms experience with but not limited to routing, switching, firewalls, WiFi, IP Telephony ( IPT ), and Radio Frequency ( RF ) equipment (as required) such as microwave radios, cellular nodes, and very-small-aperture terminal ( VSATs ).

Other Requirements

Responsibilities:

• Respond to ServiceNow incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing, removing or swapping equipment.
• Locating and or identifying network circuits and tagging the demark location.
• Providing escort services for Company third party vendors or subcontractors wherever Contractor is providing support.
• Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting incidents.
• Comply with the Company’s audit requirements, information protection requirements, security requirements and standards detailing physical access management, and Company standards for operational excellence.
• troubleshooting and patching power cables;
• identifying a switch port location;
• pinging key Devices and performing DNS lookups
• troubleshooting, installing, and where necessary removing equipment and/or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever Contractor is providing dedicated support or when Contractor s technician is at the site
• assisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling, water leaks).
• Perform IMAC activities for end user business LAN and voice devices.
• Adhere to Company change management procedures and practices.
• Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g., hurricanes, earthquakes, etc.).
• Adhere to Company s Business Continuity Plans and Disaster Recovery Plans.
• Provide smarthands support for other telecommunications infrastructure, including, but not limited to:
• Fiber optic and copper cable installation, maintenance, troubleshooting and repair (working with cabling contractor as required).
• WiFi and BLE systems.
• Microwave systems installation, maintenance, troubleshooting and repair.
• Radio systems (HF, VHF, UHF, 2-way, radar, ) installation, maintenance, troubleshooting and repair.
• VSAT installation, maintenance, troubleshooting and repair.
• Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M.
• lpWAN (low-power WAN) systems such as LoRaWAN.
• Other IIoT/OT systems.
• Deploy prewired solar panel / battery power systems at ground level, low maintenance (visual), troubleshooting and repair.
• IP Telephony (IPT) installations at end user location. Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting and repair (specifically for remote sites and offshore).
• Work cooperatively and collaboratively with and across other organizations to restore services. Includes, but is not limited to:
• Company Design and Engineering Teams.
• Global IT Service Desk.
• IT Operations Center (ITOC).
• Telco s.
• Managed service providers.
• Company BU s.
• Support of IT/Telecoms requirements and activities for BUs , Major Capital Projects ( MCPs )) and Merger, Acquisition, and Divestiture ( MAD ) projects as guided and required by the network team.
• Participate, as requested, in Root Cause Analysis, post incidents.