Network Systems Analyst

Jobtailor

Tallahassee (FL)

On-site

USD 50,000 - 70,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

The Leon County Health Department seeks an experienced IT professional to maintain and support distributed computer systems and networks. This role emphasizes technical customer service and hands-on desktop support for Windows environments, with significant field travel.

Responsibilities include administering regional IT infrastructure, installing hardware/software, editing configurations, and ensuring reliable voice/data networks and security systems.

Qualifications

Minimum 2 years of hands-on desktop support experience supporting Windows-based workstations in a business environment.
2 years of Direct end-user interaction (in person and remote) and use of ticket-based support (incident + service requests)
Knowledge of computer environments, network wiring and cabling
Knowledge of processing operations, procedures, and problem-solving techniques
Ability to monitor and resolve problems with network
Ability to coordinate work assignments
Ability to communicate effectively
Ability to motivate and instruct others on procedures, policies, and security of network

Responsibilities

This position is responsible for performing technical and administrative work in the development and maintenance of computer systems and network systems of the Leon County Health Department (Leon CHD) and Capital Consortium Information Technology Regional Office
Customer Satisfaction: The incumbent will always come to work and exhibit an attitude of friendliness and eager customer service towards all employees and act respectfully and courteously to fellow employees
This position will require daily travel up to 75% of the time
Provide technical customer service focused the needs of the client and the satisfaction of the customer services
Installs and implements distributed computer systems hardware, software, and communications components including enhancements and upgrades
Edits and modifies configuration files for the distributed computer operating systems software, application software, and the communications with other computers, printers, and other peripheral equipment
Monitors the use of software and hardware throughout the network and provides for on-going identification and resolution of user needs
Act as the Network administrator for the regional infrastructure
Provide Tier II administration for all physical and virtual machines that host service essentials to the operation of the department
Provide support to voice and data network devices for phone, fax, Wi-Fi/LAN/WAN and redundant connections as well as other devices such as camera systems, security, and monitoring systems
This position participates in data processing technical work installing, implementing maintaining, and supporting multiple distributed computer systems for use by end-users including the hardware, software, and communications components of distributed systems
Conducts on-site systems reviews to evaluate user compliance to system standards and procedures
Analyzes and resolves hardware, software and communications problems using diagnostic software and/or technical trouble shooting processes
Conducts on-going support to identify methods/technical for improving the use of existing hardware, software, and documentation
Assesses the effectiveness of hardware, software and communications performance and coordinates with the analyst for improvements
Other duties as assigned

Skills

Windows-Based Workstation Support

Network Administration

Technical Customer Service

Troubleshooting Hardware and Software

End-User Interaction

Tools

Ticket-Based Support Systems

Virtual Machines

Voice and Data Network Devices

Wi-Fi/LAN/WAN

Security and Monitoring Systems

Job description

Responsibilities

This position is responsible for performing technical and administrative work in the development and maintenance of computer systems and network systems of the Leon County Health Department (Leon CHD) and Capital Consortium Information Technology Regional Office
Customer Satisfaction: The incumbent will always come to work and exhibit an attitude of friendliness and eager customer service towards all employees and act respectfully and courteously to fellow employees
This position will require daily travel up to 75% of the time
Provide technical customer service focused the needs of the client and the satisfaction of the customer services
Installs and implements distributed computer systems hardware, software, and communications components including enhancements and upgrades
Edits and modifies configuration files for the distributed computer operating systems software, application software, and the communications with other computers, printers, and other peripheral equipment
Monitors the use of software and hardware throughout the network and provides for on-going identification and resolution of user needs
Act as the Network administrator for the regional infrastructure
Provide Tier II administration for all physical and virtual machines that host service essentials to the operation of the department
Provide support to voice and data network devices for phone, fax, Wi-Fi/LAN/WAN and redundant connections as well as other devices such as camera systems, security, and monitoring systems
This position participates in data processing technical work installing, implementing maintaining, and supporting multiple distributed computer systems for use by end-users including the hardware, software, and communications components of distributed systems
Conducts on-site systems reviews to evaluate user compliance to system standards and procedures
Analyzes and resolves hardware, software and communications problems using diagnostic software and/or technical trouble shooting processes
Conducts on-going support to identify methods/technical for improving the use of existing hardware, software, and documentation
Assesses the effectiveness of hardware, software and communications performance and coordinates with the analyst for improvements
Other duties as assigned

Requirements

Minimum 2 years of hands-on desktop support experience supporting Windows-based workstations in a business environment
2 years of Direct end-user interaction (in person and remote) and use of ticket-based support (incident + service requests)
Knowledge of computer environments, network wiring and cabling
Knowledge of processing operations, procedures, and problem-solving techniques
Ability to monitor and resolve problems with network
Ability to coordinate work assignments
Ability to communicate effectively
Ability to motivate and instruct others on procedures, policies, and security of network

Core Competencies

Demonstrates expertise in technical customer service, network administration, and support for distributed computer systems, ensuring effective communication and problem resolution for end-users. Proficient in monitoring and enhancing hardware and software performance while maintaining high customer satisfaction.

Highest-signal resume keywords