Network Systems Administrator

TrulyHired; Providence (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

TrulyHired is seeking a network/IT support professional to help operate and maintain the RIDE LAN and network infrastructure. The role includes managing access to the RIDE LAN, network services, and e-mail platforms, with collaboration across teams.

You will back up vital data, assist with security configurations, and support users while coordinating with vendors on hardware and software needs. Experience with server installations and documentation is essential.

Qualifications

• Bachelor’s degree in computer science.
• Five years of computer support experience and/or related knowledge.
• Knowledge of federal, state, and local laws and regulations.
• Knowledge of three-tier client/server systems.
• Knowledge of relational database theory.
• Knowledge of antivirus applications, TCP/IP protocols, and HTML programming language.
• Knowledge of information systems and processing planning, design, and development principles.

Responsibilities

• Performs daily data backups of vital Department data for recovery.
• Updates firewall configurations to meet current access and security requirements.
• Provides access to RIDE LAN resources for new users.
• Provides limited desktop support to RIDE users in the absence of primary staff.
• Advises desktop support staff on advanced technical issues and best practices.
• Maintains and documents network hardware and software inventory.
• Monitors and troubleshoots network access issues and email accounts.

Skills

Networking

Windows/Linux server administration

TCP/IP protocols

Database theory

Virus protection & security

Scripting / automation

Documentation & communication

Microsoft Access

Education

Bachelor's degree in computer science

Tools

Oracle databases

Microsoft Access

HTML

Job description

Job Description

GENERAL STATEMENT OF DUTIES: Incumbents are responsible for supporting the operation and maintenance of the RIDE LAN and network infrastructure; supporting user access to the RIDE LAN, RINET e-mail server, and Internet.

SUPERVISION RECEIVED: Works under the supervision of a manager with wide latitude to exercise independent judgement. Work is subject to review on a periodic basis or upon completion for results achieved and for adherence to professional standards of conduct.

SUPERVISION EXERCISED: Generally, none. May work as part of teams and in collaboration with others with wide latitude for the exercise of independent judgement to achieve results. May be involved in providing input to the performance management process as a peer or colleague as appropriate.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED AND ESSENTIAL FUNCTIONS:

• Performs daily data backups of vital Department data for ease of recovery in the event of user error or disaster.
• Ensures all network computer systems are protected from future computer virus activities. Updates firewall configurations to meet current access and security requirements.
• Provides access to RIDE LAN resources for new users.
• Provides limited desktop support to RIDE users in the absence of primary desktop support staff.
• Advises desktop support staff on advanced technical issues, theory, and best practices.
• Performs occasional maintenance to content of RIDE public website; troubleshoots issues regarding access to RIDE public website.
• Researches and advises management regarding software and hardware purchases to support network enhancements.
• Maintains user access to network printers.
• Coordinates requests for quotes from vendors on software and hardware. Monitors and troubleshoots network access issues.
• Manages RIDE e-mail accounts and address connectivity issues.
• Implements, configures, and maintains RIDE trouble call/help desk Intranet application.
• Coordinates the replacement of batteries in Uninterruptible Power Supplies to support network hardware.
• Installs new servers and configures for network access.
• Documents network hardware and software inventory.
• Documents and monitors utilization of available internal and external IP addresses.
• Provides advice and direction to colleagues using Microsoft Access applications.
• Monitors the operation and backup of RIDE Oracle development and production database installations.
• Performs related work as assigned.

Job Requirements

Required Qualifications

KNOWLEDGE AND SKILLS:

• Knowledge of applicable Federal, State, and Local laws, rules, and regulations.
• Knowledge of three-tier client/server systems.
• Knowledge of relational database theory.
• Knowledge of anti-virus applications, TCP/IP protocols, and HTML programming language.
• Knowledge of information systems and processing planning, design, and development principles and practices.
• Knowledge of applicable operating systems and software applications.
• Knowledge of applicable servers and databases.
• Skilled in interpreting a variety of furnished documents in written, oral, and graphical formats.
• Skilled in presenting information and responding to questions.
• Skilled in solving problems and dealing with a variety of concrete variables in situations where only limited standardization and documentation exists.
• Skilled in planning, designing, and developing information systems.
• Skilled in maintaining and administering applicable servers, databases, applications, and Internet applications.
• Skilled in communicating and interpersonal exchanges as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

EDUCATION: Bachelor's degree in computer science.

EXPERIENCE: Five years of computer support experience and/or any combination of knowledge, skills and experience that is substantially equivalent.

Reasonable accommodations can be made for qualified individuals with a disability.

* This position is included in the Local 2012, AFT Collective Bargaining Agreement.