Systems Administrator

River Run Computers Inc; Glendale (WI); On-site; USD 55,000 - 90,000; Full time

Job summary

River Run Computers is seeking a Systems Administrator to support local and national staff by troubleshooting tier 2–3 IT issues across hardware and software, and to act as a trusted partner in client relationships.

You will monitor server and workstation health, perform setups, manage AD, Exchange, backups, and security policies, and mentor junior staff.

This role requires an Associate's degree or 3+ years in a Windows network environment; occasional lifting and travel may be required.

Qualifications

• Associate's degree or 3+ years in Windows network environment.
• Experience with Windows Server Administration.
• Strong TCP/IP, DNS and routing fundamentals.
• Knowledge of AD, Exchange and backups.

Responsibilities

• Oversee monitoring, analysis, and management of server and workstation health including logs, disk space, CPU and memory usage.
• Perform setup, troubleshooting and hardware/software changes, including cabling, drivers, and end-user issues.
• Configure and analyze network protocols; diagnose connectivity and name resolution issues.
• Manage user accounts, mailboxes, printers, group policy, and network security (Active Directory, Exchange).
• Assist and participate in complex network projects under supervision of a Systems Engineer.
• Support Desk operations and escalate issues when needed; assist users through diagnosis.

Skills

Windows Desktop Administration

Windows Server Administration

TCP/IP

DNS

Routing

Firewalls

Backup

Patch Management

AntiThreat

Active Directory

Exchange Mailbox

Spam Management

Wireless Technologies

Messaging Systems

Remote Access Technologies

Education

Associate's degree (A. A.) or three years+ of related experience in a Microsoft network environment (Windows 2003/2008/2012 domains)

Job description

Overview

In this role, you will be responsible for supporting local and remote staff across the nation by resolving technology issues at tier 2 or 3 levels. Be an active partner to manage a business relationship with clients. Provide a high level of quality service on a wide variety of hardware and software systems. Provides support to junior technology staff of River Run Computers.

Primary Duties and Responsibilities

• Engage in and oversee the monitoring, analysis, and management of server and workstation health, including review of System logs, Disk Space Utilization, Processor and Memory Utilization, as well as Patch, Backup, and AntiThreat measures.
• Engage in setup, analysis, and troubleshooting tasks related to basic and intermediate Information Technology hardware and software, including installation or replacement of hardware components, cabling, peripherals, drivers, software, customization of system settings, and resolution of end user issues. This will involve the lifting, handling, and transport of equipment, as necessary.
• Engage in basic and intermediate network protocol configuration and analysis, including identification and diagnosis of network connectivity, name resolution issues, and basic routing issues, as well as set up of mission critical devices to participate on the client network.
• Engage in and oversee basic and intermediate network administration tasks, such as the creation, modification, and maintenance of user accounts, mailboxes, printers, group policy, network security, etc.
• Oversee the management and administration of RMIT client networks as designated.
• Assist the Support Desk as needed in the handling and resolution of escalated issues.
• Participate as auxiliary Support Desk staff as necessary, assisting users in resolving problems through discussion and diagnosis.
• Identify and refer more complex issues to a higher level, ensuring appropriate knowledge transfer and smooth transition.
• Engage in setup, analysis, and repair of server and infrastructure devices under the direct guidance and supervision of a Systems Engineer of any rank.
• Assist and participate in the configuration and deployment of complex network projects under the direct guidance and supervision of a Systems Engineer of any rank.
• Engage in regular, active, and effective communication with clients as well as staff members.

Qualifications

• Knowledge of fault-tolerance schemes and disaster recovery is preferred.
• Windows Desktop Administration
• Windows Server Administration
• Mastery of Basic TCP/IP Skills
• Foundational Understanding of DNS
• Foundational Understanding of Routing
• Foundational Understanding of Firewalls
• Proficiency With Backup, Patch Management, and AntiThreat Technologies
• Active Directory User and Object Management
• Microsoft Exchange Mailbox & Client Management
• Messaging Systems Spam Management
• Foundational Understanding of Wireless Technologies
• Foundational Understanding of Messaging Systems
• Foundational Understanding of Virtual Technologies
• Foundational Understanding of Remote Access Technologies

Education

Associate's degree (A. A.) or better from an accredited college or technical school or three years+ of related experience in a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software and backup processes.

Transportation:

Must have a reliable car and valid insurance.

Physical Demands:

The employee must regularly lift and /or move up to 25 pounds, sometimes lift and/or move up to 50 pounds.

Certificates and Licenses:

Every Systems Administrator will be expected to hold at minimum a basic competency certificate in Windows Server Administration, such as the Windows Server Administration Exam or equivalent internal certification as designated by River Run

Computers, and a basic competency certificate in Network Administration, such as the Network + Exam or equivalent internal certification, as designated by River Run Computers.