Network Support Technician - Field & Remote Projects

Eightelevengroup; Austin (TX); On-site; USD 39,000 - 41,000; Full time

Job summary

Support Technician 2 at Eightelevengroup in Austin, TX, on-site role supporting a state government client. You will install and replace network equipment at remote sites, including Meraki MX, switches, routers, firewalls, wireless gear, and Starlink hardware, ensuring proper configuration and documentation.

The position requires hands-on troubleshooting, coordination with vendors and contractors, and the ability to travel up to 5% while following safety and project procedures.

Qualifications

• 4+ years of experience maintaining, analyzing, troubleshooting, and repairing network hardware.
• 4+ years of experience maintaining, upgrading, and replacing hardware and software systems.
• 4+ years of experience in basic operation, monitoring, installation, troubleshooting, relocations, and maintenance of network equipment.
• 4+ years of experience identifying and resolving basic networking problems.
• 4+ years of experience installing, maintaining, moving, and assisting in testing and upgrading new and existing network hardware/software.
• 4+ years of experience collaborating with network and infrastructure teams for root cause analysis and incident resolution.

Responsibilities

• Support projects involving the replacement and installation of network equipment at remote sites.
• Remove, replace, and install routers, switches, firewalls, wireless equipment, and related network hardware.
• Verify equipment, accessories, cabling, power requirements, and installation materials prior to deployment.
• Assist with equipment staging, labeling, configuration, and shipment to remote locations.
• Track equipment shipments through delivery, verify receipt at designated sites, and coordinate return shipments for replaced or defective equipment.
• Coordinate equipment installation activities with remote-site personnel, contractors, and vendors.
• Verify network connectivity and equipment operation following installation, performing equipment health checks.

Skills

Network troubleshooting

Hardware maintenance

Documentation

Vendor coordination

Remote-site support

Tools

Meraki/Cisco

Job description

Support Technician 2 at Eightelevengroup in Austin, TX, on-site role supporting a state government client. You will install and replace network equipment at remote sites, including Meraki MX, switches, routers, firewalls, wireless gear, and Starlink hardware, ensuring proper configuration and documentation.

The position requires hands-on troubleshooting, coordination with vendors and contractors, and the ability to travel up to 5% while following safety and project procedures.