Network Support Technician

Insight Global; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Insight Global seeks a Network Support Technician to replace, install, troubleshoot, and coordinate network equipment across remote sites. This role blends hands-on hardware work with deployment coordination, documentation, and basic project support.

You will replace routers, switches, firewalls, and wireless gear, verify cabling and power, and assist with staging, testing, and vendor coordination. Effective communication and collaboration with site personnel and internal teams are essential.

Qualifications

• Proficiency in maintaining, analyzing and repairing network hardware.
• Experience installing, testing and maintaining network equipment.
• Ability to document processes, configurations and installation steps.
• Experience coordinating with vendors and internal teams on installations.

Responsibilities

• Replace and install network equipment at sites, including routers, switches and firewalls.
• Verify cabling, power and installation materials before deployment.
• Coordinate staging, labeling, configuration, shipping and returns of equipment.
• Verify connectivity and equipment functionality after installation.
• Provide remote and onsite technical support and assist with problem escalation.

Skills

Network hardware troubleshooting

Equipment installation & deployment

Documentation & standards adherence

Vendor coordination

Job description

Role Overview

Seeking Network Support Technicians to support network equipment replacement, installation, troubleshooting, and coordination across remote sites. This role combines hands-on network support with equipment deployment, vendor coordination, documentation, and basic project coordination.

Key Responsibilities

• Replace and install network equipment, including Meraki MX, AT&T AIA-B, and Starlink hardware.
• Install and replace routers, switches, firewalls, wireless equipment, and related network hardware.
• Verify cabling, power, accessories, and installation materials before deployment.
• Assist with staging, labeling, configuration, shipping, and equipment returns.
• Verify connectivity and equipment functionality after installation.

Network Troubleshooting & Support

• Troubleshoot network hardware, connectivity, cabling, and basic networking issues.
• Perform equipment health checks, including interfaces, connectivity, and link status.
• Support network outages and service restoration activities.
• Provide remote and onsite technical support.
• Escalate complex network and configuration issues to engineering teams.
• Coordinate Starlink satellite Internet installations at remote locations.
• Work with providers, contractors, site personnel, and internal network teams.
• Verify site readiness and required installation materials.
• Assist with physical installation and connectivity testing when needed.
• Troubleshoot installation and service issues with vendors and internal teams.
• Coordinate installation schedules with vendors, contractors, and internal teams.
• Maintain equipment inventories and site documentation.
• Track equipment shipments, deliveries, returns, and missing equipment.
• Document installation issues, troubleshooting activities, and resolutions.
• Communicate schedules, changes, action items, and project status.
• Confirm vendor work has been completed according to installation requirements.

Required Qualifications

• maintaining, analyzing, troubleshooting, and repairing network hardware.
• maintaining, upgrading, and replacing hardware and software systems.
• installing, monitoring, troubleshooting, relocating, and maintaining network equipment.
• identifying and resolving basic networking problems.
• installing, testing, maintaining, and upgrading network hardware/software.
• collaborating with network and infrastructure teams on root-cause analysis and incident resolution.
• years maintaining technical documentation, standards, and monitoring best practices.
• years demonstrating strong troubleshooting and analytical skills.