Network Administrator

Enhanced Computing Solutions; Annapolis (MD); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health/dental/vision coverage

Cybrary.it subscription

Company laptop and equipment

Flexible remote work after probation

401(k) retirement plan

Job summary

Enhanced Computing Solutions is seeking a Network Administrator II to provide advanced network engineering and systems infrastructure support. You will handle escalated issues, design and implement enterprise networks, and mentor junior staff within a Service Delivery framework.

Ideal candidates have 2+ years in network maintenance, Windows Server/Azure experience, and strong knowledge of VPNs, SonicWall, and 365.

Qualifications

• 2+ years of hands-on experience in high-level network maintenance, configuration, and administration.
• Strong communication skills and ability to explain complex concepts clearly.
• Experience with Windows Server and Azure environments.
• Advanced knowledge of network design principles and enterprise architectures.
• Experience with SonicWall firewalls and network security appliances.
• Experience with Microsoft 365 platform.
• Experience collaborating with vendors for troubleshooting of hardware/software.
• Proven ability to configure and troubleshoot VPN technologies.
• Advanced TCP/IP networking knowledge and troubleshooting methodology.
• Ability to document complex networking and systems processes clearly.

Responsibilities

• Handle escalated tickets on complex network and systems issues.
• Provide advanced troubleshooting for network infrastructure problems affecting client operations.
• Maintain and update documentation of network designs, configurations, and procedures.
• Mentor junior technicians and share high-level technical guidance.
• Support project teams with network design and implementation for client deployments.
• Collaborate on network upgrades, migrations, and infrastructure optimization.
• Communicate ticket status to clients and escalate when needed.

Skills

Network maintenance

TCP/IP

VPN

SonicWall

Windows Server

Azure

Microsoft 365

Documentation

Security appliances

Network design

Vendor coordination

Tools

ConnectWise Manage

ITBoost

SOP development

Job description

OVERVIEW

The Network Administrator II provides advanced network engineering and systems infrastructure support to the Service Delivery Team. This position handles escalated network infrastructure requests, complex systems administration issues, network design and implementation projects, and proactive monitoring of client environments.The Network Administrator II must possess strong networking expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.

Responsibilities & Tasks

Helpdesk Escalations & Support

• Handle escalated tickets from the helpdesk team on complex network and systems issues
• Provide advanced troubleshooting for network infrastructure problems affecting client operations
• Resolve technical issues related to servers, operating systems, applications, and network connectivity
• Mentor junior technicians by answering high-level technical questions and providing guidance
• Assist other team members with network troubleshooting and onsite challenges

Ticketing System & Documentation

• Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Manage and record all work in the ticketing system with accurate billing time and notes
• Maintain documentation of network designs, configurations, and procedures in ITBoost
• Create and update Standard Operating Procedures (SOPs) for network operations and maintenance
• Ensure all network changes and incidents are properly documented and communicated
• Split tickets with multiple issues into individual tickets for proper tracking

Project Work

• Support the project team with network design and implementation for client deployments
• Support network upgrades, migrations, and infrastructure optimization initiatives
• Collaborate on complex multi-site and hybrid network projects

Communication, Reporting & Risk

• Create and maintain documentation for on-site processes
• Escalate tickets requiring Service Delivery Manager support
• Communicate ticket status to clients at every step of the way
• Notify clients of any changes or outages related to their issues
• Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients

Team Work

• Follow the schedule provided by the Service Delivery Manager or Service Coordinator
• Adhere to all company security procedures and maintain vigilance for security issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to innovative process improvements

Skills & Attributes Desired

• 2+ years of hands-on experience in high-level network maintenance, configuration, and administration
• Great communication skills, founded in being a good listener
• Strong systems administration knowledge and experience with Windows Server and Azure environments
• Advanced knowledge of network design principles and enterprise network architectures
• Strong experience with SonicWall firewalls and network security appliances
• Experience and knowledge of working with the Microsoft 365 Platform
• Experience working with vendors for expedited troubleshooting of hardware and software systems
• Proven experience configuring and troubleshooting VPN technologies
• Advanced TCP/IP networking knowledge and network troubleshooting methodology
• Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders
• Exceptional attention to detail with strong organizational skills
• Ability to keep up with and adapt to the fast-paced IT world
• Ability to answer and explain high-level technical networking and systems questions clearly
• Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective

Nice to Have

• Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager)
• Experience providing support via remote tools (Screen Connect)
• Experience handling technical service tickets
• Professional IT Certifications such as CompTIA Network+ and Security+Client experience certifications such as Helpdesk Habits
• Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business

What We Offer

• Competitive health, dental, and vision coverage
• An easy-going environment and culture (we all enjoy what we do)
• Subscription to Cybrary.it for ongoing professional development
• Company laptop and necessary equipment
• Flexible work-from-home arrangements after 90-day probationary period
• 401(k) retirement plan

Compensation

$80,000 - $85,000(commensurate with experience)