Network Engineer

Protech Services Group Inc; Memphis (TN); Presencial; USD 75.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision/Mental Health

401(k) with generous match

Education/certification program

Career growth opportunities

Employee recognition and awards

Team events

Equal opportunity employer

Descripción de la vacante

ProTech Services Group, Inc. is seeking a Network Engineer to support clients with critical IT infrastructure and security-focused services.

The role sits in the Service Delivery Department and requires hands-on expertise across Microsoft servers, Active Directory, AD Sync, SharePoint, Intune, and VMware environments. The engineer will mentor junior staff, manage high-priority incidents, diagram networks for documentation, and engage with clients to provide top-tier service delivery.

Formación

• Minimum 6 years of IT support experience.
• Experience in call center, NOC, or large MIS department preferred.
• College degree is a plus, not a requirement.
• IT certifications are a plus.

Responsabilidades

• Handle critical service tickets of varying difficulty and sensitivity.
• Support Microsoft Servers in SMB environments and AD/SharePoint.
• Manage Intune device management and Autopilot experience desired.
• Work with VMware (vCenter, clusters, storage).
• Address Layer 3 network topology (firewalls, routers, switches, VLANs).
• Diagram network setups for documentation purposes.
• Lead projects including tenant creation and infrastructure design.
• Serve as IT Lead Engineer for clients and migrations.
• Provide Level III escalation support to NOC engineers.
• Deliver exceptional customer service to clients and prospects.

Conocimientos

Microsoft Server OS

Firewall technologies

Networking hardware

Remote management

Communication skills

Customer service

Staying calm under pressure

Critical thinking

Independent & team work

Learning mindset

Educación

College degree preferred

IT certifications a plus

Descripción del empleo

Job Description

Job Description

Network Engineer

Company Overview

ProTech Services Group, Inc. is a premier technology services provider and business

consulting company. We are focused on helping businesses leverage their IT solutions

to improve profitability and create growth while emphasizing security. We are a Full-Service IT company offering: Managed Services, Technology & Consulting , Security Services, Cloud Services, and Talent Acquisition.

Summary

The Network Engineer is responsible for assisting other Systems Administrators, Engineers, and management by performing tasks to support our clients in an effective and proactive manner while providing excellent customer service. This role is crafted for a seasoned technical professional who can handle high-priority issues, mentor junior staff, and interact with clients when complex problems arise. This position is part of the Service Delivery Department.

Job Description

• Work critical service tickets in varying degrees of difficulty and sensitivity:
• Microsoft Servers (deploying, and integration in SMB environments)
• Active Directory (DFRS, AD Sync, multi domain forest) and SharePoint
• Intune device management and Autopilot experience a plus.
• VMWare (vCenter installation/upgrade, cluster management, centralized storage)
• SAN Technologies
• Layer 3 network topology (Firewalls, Routers, Switches, Switch Stacks, VLANs)
• Must be able to diagram network setup for documentation purposes.
• RDS Services (both for administration and published application roles)
• Project engineer for projects including 365 Tennant creation, infrastructure design and installation, as well as life cycle management and rotation.
• Be “IT Lead Engineer” for clients
• Perform sensitive migration and critical event occurrences.
• Provide Level III escalation support for Level I and II NOC Engineers
• Provide exceptional customer service to all clients and prospects.

Skills and Qualifications

• Enhanced experience supporting Microsoft server operating systems
• Enhanced experience with various firewall technologies
• Enhanced experience with various routers, switches, wireless, etc.
• Enhanced experience with remote management.
• Effective communication skills (Verbal and written)
• Proven, excellent customer service
• Patience under stressful situations (i.e. network outages, server down, infosec intrusion etc.)
• Ability to think critically by using reasoning to identify the strengths and weaknesses of alternative approaches to problems as well as larger scale implications and communicate that.
• Ability to work alone, in a group, or under direct supervision effectively. Must be self-paced and self-starter.
• An attitude conducive to learning and accepting challenges head on is a must.

Education and Work Experience

• 6 years of relevant IT support experience.
• Experience in call center, network operations center or large MIS department preferred.
• College degree is a plus, not a requirement.
• IT Certifications are a plus.

Other

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Weekend and night work as required by client needs.

Benefits

• Medical/Dental/Vision/Mental Health coverage
• 401(k) with a generous company match
• Ongoing education/training/certification program
• Career growth opportunities
• Employee recognition and award systems
• Regularly scheduled team events
• ProTech is an equal opportunity employer, providing a safe, drug-free work environment