Network Support Technician

TURNKEY TECHNOLOGIES INC; Village of East Syracuse (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401K Retirement account with matching

Paid Time Off

Free Direct deposit of your paycheck

Free membership at EMPOWER FCU

Free Parking

Job summary

A technology services company in East Syracuse is seeking a Network Support Technician to manage technical support requests and assist clients. The ideal candidate is adaptable with strong communication skills and the ability to multitask. This role offers comprehensive benefits including health insurance and a 401(k) retirement plan with matching.

Qualifications

• Experience in technical support is preferred, but willing to train capable candidates.
• Ability to adapt to a flexible and growing environment.
• Familiarity with Microsoft Office is beneficial.

Responsibilities

• Manage tickets using the ticketing system.
• Provide remote and in-person support as needed.
• Assist in maintaining system hardware and software.

Skills

Technical support experience

Effective communication

Ability to multitask

Familiarity with Microsoft Windows

Ability to lift 70 pounds

Tools

TK-Tracker2

Job description

Benefits:

• 401(k) matching
• Free food & snacks
• Health insurance
• Paid time off
• Parental leave

We are looking to expand our in-house technical team.

Position:

As a Network Support Technician, you will be a member of a team that supports incoming requests, manages ticket queues, and works with clients over the phone, and occasionally in person, to provide outstanding technical support in an ever-changing network environment.

Duties:

• Manage tickets using our ticketing system (TK-Tracker2)
• Manage endpoints
• Remote support
• Monitoring
• Reporting
• Support
• Backup monitoring of systems and networks
• Workstation & laptop support
• Phone configurations and support
• Antivirus system management
• Internet install and support
• TurnKey TV and Music system support
• Firewall support and updates
• TurnKey wireless network support
• On call rotation
• Makes follow-up calls as required to ensure customer satisfaction
• Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes, troubleshoots, and tracks the nature and resolution of problems

Additional information:

• Occasional travel may be required
• Occasional overtime hours may be required
• Certifications are helpful

Requirements:

• Experience in technical support is preferred, but we are willing to train candidates with the ability, integrity, and capacity to succeed
• Ability to lift 70 pounds, use a ladder, and kneel
• Ability to multitask
• Ability to work as part of a team
• Adaptability to a flexible and growing environment
• Effective communication skills with customers of various technical knowledge levels
• Familiarity with Microsoft Windows and Microsoft Office

Benefits:

• Health Insurance
• 401K Retirement account with matching
• Paid Time Off
• Free Direct deposit of your paycheck
• Free membership at EMPOWER FCU
• Free Parking