02.25.2025 Network Engineer

Transitional Technologies Inc; Crestwood (KY); Hybrid; USD 50,000 - 75,000; Full time

Job summary

A leading company in Kentucky is seeking a Network Engineer to enhance client support through proactive management. The role emphasizes customer service, teamwork, and problem-solving within a flexible work environment. Candidates should possess a relevant degree and a solid technical background, with opportunities for training and certification.

Qualifications

• Minimum three years of technical support experience, preferably in the SMB market.
• Excellent knowledge of supported software and technologies.
• Background check and drug screening required.

Responsibilities

• Perform technical triage on customer requests.
• Support and troubleshoot networks, equipment, software, and services for users.
• Travel to customer locations as needed.

Skills

Customer Service

Problem-Solving

Teamwork

Documentation

Effective Communication

Education

Associates or Bachelor’s Degree in relevant field

Tools

PSA and RMM tools

Job description

Full Time / Part Time, Employee
Relevant Work Experience: 1-10+ Years
Career Level: Experienced (Non-Manager)

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE? It’s a great time to join our Team. Get access to all the tools and benefits of working with a larger firm while maintaining the feel of a small business environment. We take pride in what we do, have a few laughs, stay casual, and deliver best-in-class service. We need your creativity, energy, and a 'take no prisoners' attitude to grow our team. If you lack a great customer service attitude or are not a team player, please do not apply. We have a no jerks policy.

Transitional Technologies, in business since 2003, is hiring a Network Engineer to support our clients through proactive network management. We consider only team players and well-rounded individuals.

Located in Louisville, KY, we serve clients in the Louisville Metro region. Most work is remote, minimizing travel unless necessary.

Role Description: The Service Desk positions require drive and determination to support our clients. We seek problem-solvers with a proven team track record, capable of addressing challenging user issues and improving their skills through technical training.

Our Service Desk aims to maximize user uptime and enhance their computing experience via remote monitoring, maintenance, and support activities, along with delivering exceptional customer service. Candidates should be energetic, focused, eager to learn new technologies, and dedicated to customer satisfaction.

Responsibilities include using remote management tools to support users, updating service requests, handling support calls, prioritizing tasks, and collaborating with staff and vendors to resolve issues. Developing relationships with users and vendors, participating in ongoing training, and preparing reports are also required.

Minimum Requirements:

1. Associates or Bachelor’s Degree or relevant experience/certifications.
2. Minimum three years of technical support experience, preferably in the SMB market.
3. Excellent knowledge of supported software and technologies (PSA and RMM familiarity).
4. Strong documentation and writing skills.
5. Effective communication skills with customers, staff, and vendors.
6. Passion for teamwork, problem-solving, and customer service.
7. Well-spoken, organized, dependable, flexible.
8. Valid driver’s license and proof of insurance.
9. Background check and drug screening required.
10. Reliable transportation.
11. Good sense of humor and ability to have fun.

Position Tasks:

1. Perform technical triage on customer requests.
2. Stage computer equipment for deployments.
3. Travel to customer locations as needed.
4. Adapt quickly to changing requirements and enjoy challenges.
5. Manage ongoing projects within scope, timeline, and budget.
6. Troubleshoot network, equipment, and service issues remotely.
7. Obtain multiple vendor certifications within 90 days, with training and mentoring provided.
8. Analyze remote monitoring reports to identify and remediate issues.
9. Support and troubleshoot networks, equipment, software, and services for users.