Network Support Technician

JobDiva, Inc.; Bartlesville (OK); On-site; USD 25,000 - 28,000; Full time

Job summary

Pyramid Consulting, Inc. has an immediate need for a Network Support Technician in Bartlesville, OK. This 06+ months contract role requires onsite work and offers a pay range of $18 to $20 per hour with benefits varying by assignment.

The role involves monitoring networks, triaging incidents, and coordinating with technical teams during outages. Strong TCP/IP knowledge and ServiceNow/ITSM experience are valued, along with 1–3 years in relevant roles.

Qualifications

• 1–3 years of experience in NOC, network operations, monitoring, or related technical support.
• Working knowledge of TCP/IP and basic networking concepts.
• CCNA or equivalent networking knowledge; ITIL or incident management experience.

Responsibilities

• Monitor network and infrastructure environments for alerts, events, and connectivity issues.
• Perform initial incident triage and troubleshooting for network and infrastructure issues.
• Troubleshoot basic TCP/IP, connectivity, routing, and switching issues.
• Identify service-impacting events and escalate incidents per procedures.
• Create, update, and maintain incident/service tickets.

Skills

TCP/IP basics

Network monitoring

Incident triage

Shifts 24x7

Communication skills

Tools

ServiceNow

ITSM platforms

Monitoring tools

Job description

Immediate need for a talented Network Support Technician This is a 06+months contract opportunity with long-term potential and is located in Bartlesville, OK (Onsite).

Job ID:26-26129

Pay Range: $18/hr - $20/hour.Traveller benefits as per agency package. (Benefits vary by vendor and assignment).

Key Responsibilities:

• (Schedule: 24x7 Operations | Day & Night Shift available)
• Monitor network and infrastructure environments for alerts, events, and connectivity issues.
• Perform initial incident triage and troubleshooting for network and infrastructure-related issues.
• Troubleshoot basic TCP/IP, connectivity, routing, and switching issues.
• Identify service-impacting events and elevate incidents according to established procedures.
• Create, update, and maintain accurate incident and service tickets.
• Follow established runbooks, SOPs, and troubleshooting procedures.
• Document troubleshooting activities, incident status, and resolution details.
• Support technical teams during network outages and service-impacting incidents.
• Participate in incident bridges and provide accurate status updates when required.
• Support scheduled maintenance and change activities according to operational procedures.
• Perform effective shift handoffs and communicate outstanding incidents to the next shift.
• Maintain a high level of attention to detail while working in a fast-paced 24x7 operations environment.

Key Requirements and Technology Experience:

• 1–3 years of experience in NOC, network operations, network monitoring, infrastructure monitoring, or related technical support.
• Working knowledge of TCP/IP and basic networking concepts.
• Exposure to routing and switching.
• Experience with network, server, or infrastructure monitoring.
• Experience troubleshooting technical/network alerts and incidents.
• Understanding of incident escalation and ticket management.
• Ability to follow documented procedures and runbooks.
• Strong written and verbal communication skills.
• Ability to work in a 24x7 shift-based environment.
• Experience with ServiceNow or another ITSM/ticketing platform.
• CCNA or equivalent networking knowledge.
• ITIL or incident/problem management experience.
• Experience with network or infrastructure monitoring tools.
• Experience supporting maintenance windows or change activities.
• Experience in an energy, utilities, telecommunications, or other critical infrastructure environment.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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