IT Site Ops Senior Technician / Network Technician

Pyramid Consulting, Inc; Santa Clara (CA); On-site; USD 39,000 - 44,000; Full time

Job summary

Pyramid Consulting, Inc. has an opening for an IT Site Ops Senior Technician / Network Technician in Santa Clara, CA. The role is a 12+ month contract onsite, with responsibilities spanning network and hardware operations, server/storage management, and field deployments.

The candidate will troubleshoot Layer 1 issues, manage installations, coordinate with facilities, and ensure documentation and asset accuracy. Strong on-site presence and travel readiness are required.

Qualifications

• Bachelor’s degree in IT/CS/Engineering or related field.
• 7+ years in IT infrastructure, telecommunications consulting, construction project management, or low-voltage cabling installation.
• Deep understanding of infrastructure including network, compute, storage, power, and cooling systems.
• Experience with server hardware troubleshooting and maintenance (e.g., Dell, HPE, Lenovo, SuperMicro).
• Knowledge of TCP/IP, DNS, DHCP, VPNs, and firewalls.
• Layer 1 network troubleshooting including fiber/copper cabling and related tests.
• Familiarity with monitoring, automation, and inventory tools (MAAS, Nautobot/Netbox) and ticketing systems (ServiceNow, Jira).
• Willingness to travel and onsite work; 10+ years of related experience; RCDD certification.

Responsibilities

• Oversee day-to-day operations within offices, NERs, and labs to ensure hardware and systems function properly.
• Troubleshoot and diagnose hardware and network issues, including Layer 1 connectivity.
• Manage installation, configuration, and maintenance of servers, storage, and network equipment.
• Conduct preventive maintenance and regular inspections to minimize downtime.
• Audit IT environments, tidy rooms and cabling, and verify asset accuracy.
• Support monitoring tools, respond to alerts, escalations, and incidents promptly.
• Coordinate regional Power Shutdown Events with Infra functions and users.
• Lead regional meetings and guide the team to resolve problems and incidents.
• Develop and maintain documentation for hardware configurations and procedures.
• D liaise with vendors and prepare Statements of Work (SOW).
• Collaborate with cross-functional teams on various business initiatives.

Skills

Network troubleshooting

Server hardware maintenance

Onsite installation

English communication

Cross-functional collaboration

Education

Bachelor's degree in IT/CS/Engineering

RCDD certification (preferred)

Tools

Nautobot/Netbox

MAAS

ServiceNow

Jira

DCIM/CMDB

SQL

Python

PowerBI/Tableau

Job description

Immediate need for a talented IT Site Ops Senior Technician / Network Technician. This is a 12+ Months Contract opportunity with long-term potential and is located in Santa Clara, CA (Onsite).

Job ID:26-28122

Pay Range: $28 - $32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Oversee day-to-day operations within offices, NERs (Network Equipment Rooms), and labs, ensuring all hardware and systems are functioning properly.
• Perform troubleshooting and diagnostics for hardware and network-related issues, including physical Layer 1 connectivity.
• Manage the installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Conduct preventive maintenance and regular inspections of equipment to minimize downtime.
• Regularly audit IT environments to identify changes, clean up rooms and cabling, and ensure asset accuracy.
• Assist with planning, implementation, and management of system monitoring tools; respond to alerts, escalations, and incidents in a timely manner.
• Coordinate regional Power Shutdown Events with Infra functions and users.
• Facilitate regional meetings independently and lead the team to resolve problems and incidents.
• Construction & Low-Voltage Deployment
• Partner with facilities and stakeholders to understand project design and requirements.
• Oversee low-voltage contractors to deploy infrastructure based on design specifications.
• Contribute to ROM/BOM and procure materials for new builds.
• Produce construction documents and specifications for low-voltage cabling contractors.
• Define locations for equipment within network rooms (security/BAS panels, rack positions for network gear, service wall fields).
• Regularly walk construction projects and provide site reports with Client feedback on work in progress.
• Record close-out documentation at project completion and hand over to users.
• Track capacity of available ports, fiber plant, and PDU outlets within network rooms.
• Assist with racking and cabling equipment; configure and connect smart PDU/UPS; monitor power usage at rack and building level.
• Document network rooms and components within asset management systems (Netbox/Nautobot) via mass import or UI.
• Develop and maintain documentation related to hardware configurations, troubleshooting procedures, tribal knowledge, and data center processes.
• Manage vendors and provide working instructions and Statements of Work (SOW).
• Collaborate with cross-functional teams to support various business initiatives and projects.

Key Requirements and Technology Experience:

• 7+ Years exp ( 10 years is preferred )
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 7+ years of experience in IT infrastructure, telecommunications consulting, construction project management, or low-voltage cabling installation.
• Deep understanding of infrastructure, including network, compute, storage, power, and cooling systems.
• Experience with server hardware troubleshooting and maintenance (e.g., Dell, HPE, Lenovo, SuperMicro).
• Knowledge of network protocols and concepts, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
• Layer 1 Network Troubleshooting: Proven ability to diagnose and resolve physical-layer network issues, including cable faults, connector integrity, fiber optic testing (OTDR/optical light meters), patch panel verification, port negotiation failures, transceiver compatibility, and signal degradation across copper and fiber media.
• Familiarity with monitoring, automation, and inventory tools (e.g., MAAS, Nautobot/Netbox) and ticketing systems (e.g., ServiceNow, Jira).
• Ability to go onsite multiple days per week; physically install cables and inspect components in network rooms; lift and install rack-mounted equipment with appropriate assistance.
• Ability to work with minimal direction, be proactive, and take initiative in ambiguous situations.
• Strong communication skills including presenting and writing in English; ability to work effectively across different time zones to support global regions.
• Willingness to travel as needed (approximately once every few months).
• 10+ years of working experience in related areas.
• RCDD (Registered Communications Distribution Designer) certification.
• Proficiency in SQL, Python, PowerBI/Tableau, and DCIM/CMDB tools.
• Experience with campus networking and enterprise-scale cabling infrastructure.
• Prior experience in a large-scale technology company or hyperscale environment.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.