Network Support Specialists

Aspen Fiber Networks; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Performance Bonus

Job summary

Aspen Fiber Networks in Houston seeks a proactive Network Support Specialist to diagnose and resolve client network issues, install and configure equipment, and provide training on network usage.

You will work with clients and internal teams, document resolutions, stay current with networking tech, and contribute to improving network reliability and performance. A relevant degree and hands-on experience are required, with certifications a plus.

Qualifications

• Associate or bachelor’s degree in computer science, information technology, or a related field.
• Proven experience in network support or technical support role.
• Strong knowledge of TCP/IP, DNS, DHCP and related network protocols.
• Experience with routers, switches, firewalls, and other network equipment.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Certifications (e.g., CompTIA Network+, CCNA) are a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor and support client network systems to ensure smooth operation.
• Troubleshoot and resolve network issues reported by clients.
• Assist in the installation and configuration of network equipment.
• Provide technical guidance and support to clients and internal teams.
• Document and maintain records of network support activities and resolutions.
• Stay updated on networking technologies and industry best practices.
• Participate in the training of clients on network usage and best practices.
• Collaborate with network engineers to implement solutions for network enhancements.

Skills

Network support experience

Network protocols knowledge

Troubleshooting

Routers & switches

Problem-solving

Communication skills

Customer service

Certifications (optional)

Teamwork

Education

Associate or Bachelor's degree in CS/IT

Job description

Aspen Fiber Networks, a leading information technology solutions provider, is looking for a proactive and detail-oriented Network Support Specialist to join our dynamic team. In this role, you will provide technical support and troubleshooting for our clients' networking needs, ensuring optimal performance and reliability of their network systems.

As a Network Support Specialist, you will work closely with clients and internal teams to diagnose and resolve network issues, provide training on network systems, and assist in the implementation of network solutions. Your expertise will contribute to delivering exceptional support and maintaining client satisfaction.

Responsibilities

• Monitor and support client network systems to ensure smooth operation.
• Troubleshoot and resolve network issues reported by clients.
• Assist in the installation and configuration of network equipment.
• Provide technical guidance and support to clients and internal teams.
• Document and maintain records of network support activities and resolutions.
• Stay updated on networking technologies and industry best practices.
• Participate in the training of clients on network usage and best practices.
• Collaborate with network engineers to implement solutions for network enhancements.

• Associate or bachelor’s degree in computer science, information technology, or a related field.
• Proven experience in network support or technical support role.
• Strong knowledge of network protocols and technologies (TCP/IP, DNS, DHCP, etc.).
• Experience with troubleshooting network issues and providing solutions.
• Familiarity with routers, switches, firewalls, and other network equipment.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Relevant certifications (such as CompTIA Network+, CCNA, etc.) are a plus.
• Ability to work independently and as part of a team.

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
• Performance Bonus