Network Support Specialist — Wireless & Infrastructure

Hamilton County Department of Education; Chattanooga (TN); On-site; USD 52,000 - 70,000; Full time

Job summary

Hamilton County Department of Education is seeking a Network Support Technician to install, configure, and maintain district network hardware and services, including switches, routers, and wireless access points. This role provides frontline technical helpdesk support and works with schools to resolve connectivity issues.

The position requires a technical degree in network support and at least three years of experience, with duties including site surveys, inventory maintenance, and user

Qualifications

• Technical Degree in Network Support.
• Three (3) years of network support experience.
• Or any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities for this job.
• Must maintain a valid state issued driver's license.
• Certifications in Microsoft and HP preferred.

Responsibilities

• Assists in the installation, configuration and maintenance of network hardware and services including switches, routers and access points.
• Troubleshoots network hardware and software problems.
• Installs and upgrades network software/hardware.
• Utilizes appropriate tools and systems to monitor network utilization.
• Utilizes appropriate tools and systems to troubleshoot user devices in relation to their access to network related services.
• Analyzes, detects and remediates connectivity and performance problems on HCDE network.
• Demonstrates the use of installed network resources to end users.
• Maintains and supplements records of network related hardware inventory.
• Works evenings and weekends, sometimes with little advanced notice to resolve problems.
• Provides technical training to end-users.
• Maintains and installs new network wire and fiber optics.
• Installs, maintains, and educates on wireless networks.
• Conducts site surveys for proper coverage and network placement.
• Creates and updates database information as needed.

Skills

Network support

Troubleshooting

Customer service

Driver's license

Education

Technical Degree in Network Support

Three years network support experience

Equivalent combinations of education

Valid state driver's license

Microsoft and HP certifications preferred

Tools

Microsoft networking

Network hardware (switches/routers)

Wireless networks

Job description

Hamilton County Department of Education is seeking a Network Support Technician to install, configure, and maintain district network hardware and services, including switches, routers, and wireless access points. This role provides frontline technical helpdesk support and works with schools to resolve connectivity issues.

The position requires a technical degree in network support and at least three years of experience, with duties including site surveys, inventory maintenance, and user