Network Support Specialist — Wireless & Connectivity Expert

Amazon; Boise (ID); On-site; USD 26,174 - 37,195; Full time

Benefits offered by this job

401(k) matching

EAP and Mental Health Support

Job summary

Amazon in Boise, Idaho is seeking a Network Support Specialist. This role involves providing frontline technical support to customers and configuring networking devices. Candidates should have customer-facing support experience and be ready to work flexible schedules.

The position offers comprehensive training and a starting pay range of $19.00 to $27.00 hourly, along with various benefits, including 401(k) matching and mental health support.

Qualifications

• 1+ year of customer-facing support experience, including 6+ months in technical support.
• Ability to work a flexible schedule, including nights and weekends.
• Commitment to obtaining networking certifications during training.

Responsibilities

• Provide frontline technical support to customers via phone and email.
• Configure network devices, including routers and access points.
• Troubleshoot common network issues like connectivity problems.

Skills

Customer-facing support experience

Technical troubleshooting

Knowledge of computer networking

Experience with Microsoft Office

Job description

Amazon in Boise, Idaho is seeking a Network Support Specialist. This role involves providing frontline technical support to customers and configuring networking devices. Candidates should have customer-facing support experience and be ready to work flexible schedules.

The position offers comprehensive training and a starting pay range of $19.00 to $27.00 hourly, along with various benefits, including 401(k) matching and mental health support.