Network Support Specialist

Desert View Schools; Yuma (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Desert View Schools is seeking a Network Support Specialist to respond to routine student technology problems including password resets, learning center equipment starts, and classroom technology installation and operation. You will assist staff with IT operations and ensure reliable internet connectivity in a school setting.

The role requires problem-solving skills, familiarity with Active Directory tasks, and the ability to manage multiple projects while upholding confidentiality and security

Qualifications

• High school diploma or GED required.
• Advanced knowledge in computer maintenance, systems and programming preferred.
• Bachelors degree in Computer Science preferred.

Responsibilities

• Manage daily operation of school educational and systems technology as required by the Desert View Schools Model.
• Resolve network related issues (internet connectivity, printers, resources) and responsible for installation, maintenance and repair of staff and student computers including loading and unloading operating systems and applications.
• Manage user accounts through Active Directory (unlock accounts, password resets, updating information) and adhere to Desert View Schools policies regarding software licensing and asset deployment.
• Participate in after hours on call rotation for network support and provide remote administrative and troubleshooting support.
• Administer, repair and troubleshoot wireless communication devices, work with minimal supervision and be proactive in supporting the network.
• Interact with staff and administration to assess technology needs while maintaining confidentiality and handling sensitive materials.
• Manage multiple projects and prioritize based on organizational needs and IT priorities.
• Coordinate with PC hardware vendors to schedule replacement of failed components and maintain records and equipment usage.

Education

Bachelors degree in Computer Science

Job description

This position is Exempt with no supervisory responsibilities

Job Summary

The Network support specialist will respond to routine student technology problems including password resets,
learning center equipment starts, and classroom technology installation and operation. As part of their functions
they will assist the school staff with overall technology operation including internet connectivity. They will apply
continuous improvement concepts; use computers and common e-mail and office software; apply common sense
understanding to carry out written or oral instructions; solve practical problems and deal with various situations
that may arise. He/she will apply diagnostic techniques to identify problems, investigate causes and recommend
solutions for issues involving technology.

Essential Functions of the Job:

• Must be able to effectively manage daily operation of school educational and systems technology as required by the Desert View Schools Model.
• Resolve network related issues i.e.: internet connectivity, printers and resources and responsible for installation, maintenance and repair of staff and student computers including loading and unloading of operating systems and application software.
• Managing user accounts through Active Directory i.e.: unlocking accounts, password resets, updating information etc. and strictly adhere to Desert View Schools policies regarding software licensing and asset deployment.
• Participate in after hours on call rotation for network support and provide remote administrative and trouble-shooting support.
• Administer, repair and troubleshoot wireless communication devices, often with little or no supervision. Must be a self-starter and be proactive in the approach to support the network of Desert View Schools.
• Must be able to effectively interact with staff and administration in order to assist in technology needs and have the ability to maintain confidentiality and handle sensitive materials.
• Must be able to manage multiple projects and have the ability to prioritize based on the organization’s needs as well as the Chief of Information Technology priorities.
• Work with PC hardware vendors to schedule replacement of failed components and comply with Desert View School’s applicable procedures for maintaining official records and equipment usages.

Essential Qualifications of the Job:

Must have a high school diploma or GED
Advanced knowledge in computer maintenance, systems and programming-preferred
Bachelor’s degree in Computer Science-preferred
Essential physical functions and working conditions

While performing the duties of this job, the employee is regularly required to be mobile and to lift and/or moveup to 10 pounds, infrequently lift and/or move up to 50 pounds.
This job exposes the employee to repetitive motion for at least 50% of the job
Must be able to remain in a stationary position at least 50% of the time
Must be able to traverse whenever necessary to fulfill the needs of the position including but not limited walkingwithin the school and to the District Office
Must be able to operate a computer and other electronic devices which will require repetitive motions
Must be able to position yourself to assist staff, students or other duties as assigned
Must be able to communicate with students and co-workers and administration, this is both by being able to talk and to hear and be able to observe your surroundings
May need to transport boxes, computer equipment and any other equipment necessary to fulfill the essential
functions of the job
Exposure to working conditions: the job primarily is indoors so exposure to florescent lighting and other elements typical in a school setting. May also be exposed to outdoor elements when performing outside job responsibilities
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this
job at any time. This job description reflects management’s assignment of essential functions, it does not
proscribe or restrict the tasks that may be assigned.

This job description is subject to change at any time. By signing this job description I am indicating that I can
perform the essential functions of the job with or without reasonable accommodations. If at any point I am
unable to perform the essential functions of the job I will discuss it with management or Human Resources.