Network Support I

Comtech Telecommunications Corp.; Broomfield (CO); On-site; USD 38,000 - 45,000; Full time

Job summary

Comtech Telecommunications Corp. is seeking a Network Support I in Broomfield, CO to monitor and troubleshoot IP networks, Comtech applications, and related hardware.

You will provide frontline technical support to customers via a helpdesk line and help maintain service availability in a fast-paced NOC environment. The role emphasizes incident detection and escalation, accurate ticketing, and continuous learning to resolve issues quickly.

Qualifications

• 1+ years’ experience in a Help Desk or Network Administration role.
• Ability to multitask in a high-pressure environment.
• Experience with ticketing systems and incident management.
• Knowledge of Windows and Unix operating systems.

Responsibilities

• Monitor network elements for anomalies and troubleshoot issues.
• Identify, triage, resolve or escalate incidents to Tier2 NOC.
• Provide first-line technical support for customers via helpdesk.
• Notify customers about incident progress and status changes.
• Document trends and assist with knowledge sharing.

Skills

Help desk experience

Network administration

Ticketing systems

Strong communication

Education

Industry recognized certifications (Network+, A+, I-Net+, MCP, Cisco)

Tools

Remedy/Helix

HP Operations Manager

Network Node Manager

SolarWinds

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Network Support I

SST - Ops Engineering 241300 Full Time Regular Broomfield, CO, US

Salary Range: $27.74 To $32.54 Hourly

Job Title: Network Support I

Reports To: Senior Manager, NOC

Department: Operations Engineering

Revision Date: 10/25/2026

FLSA: Non- Exempt

Location: Broomfield, CO Preferred

Level: S1

Rate of Pay: $27.74 - $32.54 per hour USD

Company Overview:

At Comtech Telecommunications Corp, in the Allerium business segment, every connection counts. With roughly 700 employees, we design, deploy, and operate the mission-critical communications infrastructure that public safety agencies and emergency responders depend on every minute of every day.

Comtech Allerium is powering Next Generation 911 and carrier emergency services across North America. We are helping shape the future of emergency communications — making it more resilient, scalable, intelligent, and accessible. If you're looking for work that combines meaningful impact, complex challenges, and the opportunity to build technology people genuinely depend on, there's a place for you at Comtech Allerium. For more on Allerium, please go to www.allerium.com .

Purpose:

Under the supervision of the NOC Management team the Network Support I monitors, maintains, and troubleshoots mission critical IP networks, Comtech applications, various computer hardware, and peripherals; provide assistance to internal and external customers and performs other duties as directed.

Responsibilities:

• Monitor network elements for anomalies and reports/troubleshoots issues using network management software
• Identify, triage, resolve or elevate incidents (i.e., to Tier2 NOC)
• Monitor email for incidents and customer requests
• Provide first-line technical support for customers via dedicated helpdesk phone line
• Notify customers about incident progress or status changes
• Keep abreast of ticket trends and alert management and support recurring issues
• Perform more in-depth troubleshooting steps above Network Support I to further one-touch resolution of tickets within the NOC
• Take a more active role in leveraging knowledge and business relationships to assist customers through complex or difficult issues.
• Take a more active role in sharing knowledge within Tier1, learning skills and techniques from interactions with support teams that can be incorporated within the NOC.

Requirements:

• Ability to multitask and work well in a high pressure, fast paced environment is essential.
• Intermediate level knowledge of Windows Office Suite .
• Basic knowledge of Windows Server Operating Systems (2003, 2008).
• Basic knowledge of Unix operating system (Solaris preferred).
• Experience in using ticketing systems such as Remedy/Helix.
• At least one (1) years’ experience in a Help Desk-type support or Network Administration role.
• Must possess the ability to maintain confidentiality of highly sensitive data.
• Attention to detail is essential.
• Must be a quick learner.
• Must be able to grasp new concepts and complex business relationships.
• Clear and Concise written and verbal communications.
• Experience in using ticketing systems such as Remedy/Helix.
• At least one (1) years’ experience in a Help Desk-type support or Network Administration role.
• Knowledge of 9-1-1 Public Safety Answering Point (PSAP) environments is a plus, but not essential.
• Knowledge of network management tools (HP Operations Manager, Network Node Manager, SolarWinds,.) is a plus.

Education:

• Industry recognized certifications (Network+, A+, I-Net+, MCP, Cisco) a plus

This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.