Network Support Engineer L1

Iron Systems, Inc; Cleveland (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Iron Systems, Inc is seeking a Network Administrator to maintain computing environments by identifying network requirements, installing upgrades, and monitoring performance. The role involves hands-on provisioning, deployment, and ongoing maintenance of network infrastructure.

Responsibilities include break-fix, equipment inspection, testing, cabling, rack/stack, and ensuring clean, reliable network operation. A CCNA/Network+ level certification and degree in a related field are preferred.

Qualifications

• Proven experience in a network administrator role.
• Hands-on experience in networking, routing and switching.
• Excellent knowledge of server infrastructure management, monitoring and control.
• Experience with firewalls and VPNs remote implementation, troubleshooting, and problem resolution is desired.
• Ability to set up and configure server hardware and backup/recovery software.

Responsibilities

• Break-fix and equipment inspection to assess status.
• Rebooting routers, servers, storage devices or other equipment.
• Provide testing cables/connectors and verifying circuits remotely.
• Install or replace modular equipment components and perform maintenance.
• Troubleshoot hardware problems and rack/derack devices.
• Record inventory with serial numbers and photos, organize equipment.

Skills

Networking

Routing & Switching

Server management

VPN troubleshooting

Backup & recovery

Education

BSc in Computer Science or related field

Associate's degree in electronics

Bachelor's Degree preferred

CCNA

CCNP

CCIE or equivalent

Network+ certification

Job description

Job Description

Maintains the computing environment by identifying network requirements, installing upgrades, and monitoring network performance.

Job Description

Maintains the computing environment by identifying network requirements, installing upgrades, and monitoring network performance.

Job Responsibilities

• Break-fix:
• Visually inspecting devices to assess equipment status
• Rebooting routers, servers, storage devices or other equipment
• Providing loop-back cables in order to test circuits remotely
• Re-seating or replacing components or cables
• Removing Alternating Current (“AC”) or Direct Current (“DC”) power from equipment
• Cleaning equipment or connectors
• Connecting a client-provided test set or test router to equipment
• Swapping removable storage media
• Installing or replacing modular equipment components
• Dispatching equipment for repair
• Cleaning fibers
• Taking light levels
• Installing loop backs
• Providing planned maintenance or circuit migration support
• Installing Small Form Factor Pluggable (each an “SFP”) or Gigabit Interface Converters (each a “GBIC”)
• Troubleshooting hardware problems on any device
• Racking and de-racking of any device installed
• Labeling/inventory equipment plus digital picture and serial number recording
• Tape backup: cassette exchange and storage in strongbox
• Power cycling a router, server, switch and soft-booting a server
• Follow Data Eradication process

Provisioning

• Install cables or optics for new circuits
• Re-connect, disconnect / replace existing circuits
• Testing of cables and optics

Deployment

• Physical Cabling
• Cable Management
• Northbound Cabling (Fiber/Copper/Power)
• Rack/Stack/Jack
• Installation Support (PDU, Network Switches, etc.)
• E-Waste and other clean-up activities

Job Requirements

• Proven experience in a network administrator role
• Hands-on experience in networking, routing and switching
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server hardware
• Familiarity with backup and recovery software and methodologies
• Great at organizing, prioritizing and multitasking
• CCNA, Network+, CCNP, CCDP, CCIE or equivalent
• BSc degree in Computer Science or related field or equivalent
• Associate's degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred