IT Network Administrator

Iscale Solutions; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Iscale Solutions is seeking an experienced network professional to design, deploy, and manage complex LAN/WAN, wireless, VPN, and firewall infrastructures for diverse clients. You will monitor performance, troubleshoot escalations, and maintain documentation across multi-tenant environments.

The role requires strong knowledge of Windows Server, Active Directory, DNS/DHCP, and modern MSP tools, with excellent communication skills for client-facing support.

Qualifications

• 5+ years of high-level MSP experience
• Extensive hands-on networking knowledge: routing, switching, VLANs, firewalls, VPNs, wireless, and network security fundamentals
• Strong troubleshooting and problem-solving skills under time pressure
• Comfortable communicating by phone with clients and residents of varying technical backgrounds
• Fluent written and spoken English
• Experience supporting multi-site or multi-tenant environments
• Heavy Microsoft-centric environment with Windows Server, AD, DNS/DHCP, and MS365/Entra

Responsibilities

• Design, configure, deploy, and maintain LAN/WAN, wireless, VPN, and firewall infrastructure for clients and internal environments
• Monitor network performance and proactively resolve issues; manage switches, routers, firewalls, APs and other hardware
• Administer Active Directory, DNS, DHCP, VLANs, and security policies; patch and lifecycle management
• Serve as escalation point for Tier 1-3 tickets across client accounts
• Conduct network assessments and provide recommendations on upgrades and security posture
• Support onboarding, including network audits, documentation, and migrations
• Document network diagrams, configurations, and procedures per client environment
• Design and maintain bulk internet, Wi-Fi, and managed network services for MDU/property clients
• Troubleshoot resident connectivity issues and coordinate with property management/ISP partners
• Configure headend equipment and in-building wireless infrastructure remotely; coordinate with on-site techs
• Ensure uptime and service quality across multiple properties
• Provide clear phone and remote support to clients and residents of various skill levels

Skills

Routing

Switching

VLANs

Firewalls

VPNs

Wireless

Network security

Troubleshooting

Communication

Fluent English

Tools

Windows Server

Active Directory

DNS/DHCP

Microsoft 365/Entra

RMM

PSA/ticketing platforms

Job description

• Design, configure, deploy, and maintain LAN/WAN, wireless, VPN, and firewall infrastructure for clients and internal environments
  
• Monitor network performance and proactively resolve issues before they escal Manage switches, routers, firewalls, access points, and other network hardware
  
• (Cisco, Ubiquiti, Fortinet, SonicWall, or similar)
  
• Administer Active Directory, DNS, DHCP, VLANs, and network security policies Perform patching, firmware updates, and lifecycle management of network equipment
  
• Serve as an escalation point for Tier 1-3 tickets requiring network expertise across multiple client accounts
  
• Conduct network assessments and provide consulting recommendations on infrastructure upgrades, security posture, and best practices
  
• Support new client onboarding, including network audits, documentation, and migrations
  
• Document network diagrams, configurations, and procedures for each client environment
  
• Design and maintain bulk internet, Wi-Fi, and managed network services for
  

MDU/property clients

• Troubleshoot resident-facing connectivity issues and coordinate with property management/ISP partners
  
• Remotely configure, monitor, and support headend equipment, distributed antenna systems, and in-building wireless infrastructure, coordinating with on-site technicians as needed
  
• Ensure network uptime and service quality across multiple properties
  
• Provide clear, professional phone and remote support to clients and residents of all technical skill levels
  

Diagnose and resolve complex, multi-layered technical issues independently

Maintain accurate ticket notes, documentation, and after-hours/on-call coverage as needed

Requirements

5+ years of high-level MSP (or similar multi-client IT services) experience

Extensive hands-on networking knowledge: routing, switching, VLANs, firewalls, VPNs, wireless, and network security fundamentals

Strong troubleshooting and problem-solving skills, with the ability to diagnose complex issues under time pressure across all levels (Tier 1 through advanced/escalation-level work)

Comfortable and effective communicating by phone with clients and residents of varying technical backgrounds

Fluent written and spoken English

Experience supporting both business/consulting clients and larger managed infrastructure (e.g., multi-site or multi-tenant environments)

Strong working knowledge of Windows Server, Active Directory, DNS/DHCP, Microsoft 365/Entra, and common MSP tools (RMM, PSA/ticketing platforms) — we are a heavily Microsoft-centric environment

Ability to prioritize and manage multiple client environments and competing priorities simultaneously