Network Services Manager

Gdh Consulting, Inc.; Washington (District of Columbia); Hybrid; USD 83,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Wellness programs

Job summary

GDH Consulting, Inc. seeks a senior Network Services Manager to lead enterprise network delivery and operations for a federal agency.

You will oversee a Cisco-heavy infrastructure, coordinate multiple teams, and ensure service continuity and compliance in a hybrid work environment. The role requires hands-on leadership, strategic oversight, and strong engagement with federal leadership and technical teams, including security and cloud engineers, to maintain high availability and customer

Qualifications

• 10+ years managing large-scale enterprise IT and network operations, with a minimum of 5 years in a federal environment.
• Strong Cisco networking expertise, including routers, switches, voice/Genesys Cloud, and cloud networking technologies such as AWS and Azure.
• Proven experience leading teams of 5+ technical staff across distributed sites.
• Eligibility for a U.S. Government security clearance and U.S. citizenship are required.
• Hybrid environment with three onsite days per week.

Responsibilities

• Lead and oversee daily operations of enterprise network services, ensuring SLA adherence and high service quality.
• Manage multiple technical teams across diverse locations and coordinate tasks.
• Serve as primary liaison with federal customer to ensure delivery and communication.
• Monitor network performance, review incidents, and drive resolution with high availability.
• Foster accountability and continuous improvement through regular touchpoints and reviews.
• Collaborate with IT and security teams to ensure compliance with FISMA, TIC 3.0, Zero Trust, FedRAMP.
• Develop project plans, risks, and resources for network infrastructure and cloud integration.
• Ensure CAB change management, artifacts, and incident documentation are followed.
• Maintain customer engagement with status updates and escalation management.
• Participate in on-call rotations and incident/problem management initiatives.

Skills

Cisco networking

Team leadership

Federal environment

Cloud networking (AWS/Azure)

Hybrid environment leadership

Education

AWS Advanced Networking - Specialty

AWS Solutions Architect (Associate/Professional)

PMP (PMI)

ITIL v4

CCIE

CCNP

Tools

SolarWinds

Job description

Role Summary A senior-level Network Services Manager responsible for leading the delivery and operational management of enterprise network services supporting a federal agency. This role involves overseeing a complex, Cisco-heavy infrastructure across multiple teams and sites, ensuring service continuity, compliance with federal standards, and fostering strong customer engagement. The position requires hands‑on leadership, strategic oversight, and collaboration with federal leadership and technical teams within a hybrid work environment.

Responsibilities

• Lead and oversee the daily operations of enterprise network services, ensuring SLA adherence and high service quality.
• Manage and coordinate multiple technical teams, including 5-7 teams across diverse locations, maintaining operational effectiveness.
• Act as the primary liaison between the organization and the federal customer, ensuring strong communication and service delivery.
• Monitor network performance, review incidents, and manage resolution efforts, maintaining high levels of service availability.
• Drive team performance through daily touchpoints, performance reviews, and fostering a culture of accountability and continuous improvement.
• Collaborate closely with IT and network security teams to ensure compliance with federal policies, including FISMA, TIC 3.0, Zero Trust, and FedRAMP standards.
• Develop and oversee project plans, risks, and resources related to network infrastructure, cloud integration, and performance tuning.
• Ensure change management processes are followed, including CAB readiness, change artifacts, and incident documentation.
• Maintain customer engagement through regular meetings, status updates, and escalation management.
• Support and participate in on‑call rotations, incident response, and problem management initiatives.

Qualifications

• 10+ years of experience managing large-scale enterprise IT and network operations, with a minimum of 5 years in a federal environment.
• Strong Cisco networking expertise, including routers, switches, voice/Genesys Cloud, and cloud networking technologies such as AWS and Azure.
• Proven experience leading teams of 5 or more technical staff, managing multiple projects and task orders across distributed sites.
• Certifications: AWS Advanced Networking - Specialty, AWS Solutions Architect (Associate or Professional), PMP (PMI), ITIL v4, and CCIE or CCNP (or ability to obtain within six months).
• Excellent communication skills, capable of engaging with senior federal leadership and technical teams.
• This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required.
• Strong leadership qualities, including decisiveness, accountability, and the ability to remain composed under pressure.
• Experience with enterprise monitoring platforms such as SolarWinds is preferred.
• Availability to work in a hybrid environment with three days onsite per week.

Publishing Pay Range: $60.00 - $65.00 hourly

About GDH

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs. Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department. Please visit our notice of collection for California applicants.