Network & Security Support Engineer (Fully Remote)

Kerv Digital; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Kerv Digital, part of the Kerv Group with over 700 professionals, seeks a skilled network and security support professional in the United States. You will handle P1/P2 incidents, drive change requests, and coordinate maintenance, upgrades, and ISP liaison to ensure seamless digital infrastructure.

Join a global, people-first team that values forward-thinking architects and opportunities to sharpen your skills within a collaborative culture.

Qualifications

• 4-8 years of network and security support experience with ITIL-aligned processes and ServiceNow.

Responsibilities

• Provide advanced support for network and security incidents, including P1/P2 issues.
• Lead change requests and project tasks.
• Manage maintenance, software upgrades, hardware replacements, and liaise with ISP providers.

Skills

Network security support

ITIL-aligned processes

ServiceNow

Incident management

Tools

SD-WAN

Fortinet

Palo Alto

Zscaler

Cisco

Juniper

F5

Infoblox DDI

Job description

• Provide advanced support for network and security incidents, including P1/P2 issues, and lead change requests and project tasks.
• Manage maintenance, software upgrades, hardware replacements, and liaise with ISP providers.

What we're looking for:

• 4-8 years of network and security support experience with ITIL-aligned processes and ServiceNow.
• Hands-on expertise in SD-WAN, Fortinet, Palo Alto, Zscaler, Cisco, Juniper, F5, and Infoblox DDI.

Why Kerv Digital:

• Work with a global multi-discipline team and forward-thinking architects.
• Enjoy a people-first culture and opportunities to sharpen your skills.

Kerv Digital

Kerv Digital transforms complex challenges into seamless digital experiences using Power Platform, DevSecOps, Data, and Software Engineering. Part of Kerv Group with over 700 professionals, it has a collaborative, people-first culture certified as a Great Place to Work.