Network Operations Technician – Mission Control (Remote)

Switch; Las Vegas (NV); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits for you and family

Remote work flexibility

Job summary

Switch is seeking a Mission Control Network Technician I in Las Vegas to monitor and manage network infrastructure, respond to incidents, and coordinate with carriers and internal teams. You will document incidents, follow escalation procedures, and provide timely updates to customers.

The role requires foundational networking knowledge, incident handling skills, and familiarity with data center practices. On-site shifts include nights, weekends, and rotations with remote flexibility available.

Qualifications

• 2+ years of experience in IT networking or related technical support role
• Foundational understanding of network concepts, topologies, and the OSI model
• Experience troubleshooting network connectivity and following critical path resolution steps
• Familiarity with data center infrastructure and cabling standards
• Experience using ticketing systems and monitoring tools
• Comfort using terminal access tools such as SSH or PuTTY
• Working knowledge of Microsoft Office applications
• Network CCNA or Security certifications are preferred, not required

Responsibilities

• Monitor network infrastructure using approved monitoring and alerting tools
• Act as the first point of contact for network events and incident investigations
• Interpret alerts, diagnose issues and follow procedures to restore service
• Create, update and manage incident tickets driven by alarms and alerts
• Perform approved configuration tasks (port/circuit activations, MAC clearing, access changes) under direction
• Engage network carriers and internal teams to support incident resolution
• Document incidents clearly with actions, timelines and outcomes
• Follow escalation and notification procedures with sound judgment
• Provide timely, accurate customer-facing updates related to network incidents
• Contribute feedback to improve Mission Control tools and processes

Skills

IT networking

Networking concepts

Troubleshooting

Data center infrastructure

Ticketing systems

MS Office

CCNA/Security certs (preferred)

Education

Related education/training

Tools

SSH

PuTTY

Job description

Switch is seeking a Mission Control Network Technician I in Las Vegas to monitor and manage network infrastructure, respond to incidents, and coordinate with carriers and internal teams. You will document incidents, follow escalation procedures, and provide timely updates to customers.

The role requires foundational networking knowledge, incident handling skills, and familiarity with data center practices. On-site shifts include nights, weekends, and rotations with remote flexibility available.