Security & SOC Analyst - 24/7 NOC, Career Growth

Nexum, Inc.; Chicago (IL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health and dental benefits

Life and disability insurance

401(k) retirement plan

Hybrid work environment

Job summary

Nexum, Inc. is seeking a Security Analyst to join our 24x7 Network Operations Control environment. You will assist customers with network surveillance, troubleshoot issues, and manage tickets while coordinating with Telco carriers and hardware vendors.

The role offers hybrid in-office work across Chicago, Hammond, Nashua and Albuquerque locations and opportunities to grow through vendor-led training and certification. Strong networking knowledge and customer service skills are essential.

Qualifications

• Associate degree or equivalent; Bachelor's degree a plus.
• Certifications such as CCNA Routing & Switching, CCNA Security, CompTIA Security+, CompTIA Network+.
• Willingness to learn and take vendor certification courses; strong MS Office skills.

Responsibilities

• Assist internal and external customers in network surveillance and handling tickets.
• Communicate with Telco carriers and hardware vendors; support, configure and troubleshoot customer devices and infrastructures.
• Work in a 24x7x365 NOC/SOC environment on hybrid in-office locations (Chicago, Hammond, Nashua, Albuquerque).

Skills

Networking

Customer service

Teamwork

Troubleshooting

Wireshark

CLI

Education

Associate degree or equivalent

Bachelor's degree

Tools

Wireshark

SNMP utilities

CLI commands

Job description

Security Analyst

As part of the Security and Network Operations Command Center staff you will be instrumental in supporting customers as part of our managed services and support offerings. All staff will be placed in our on-the-job career development program that will allow you to increase your technical skill, with the potential for almost unlimited career growth. We will invest in you, if you invest in a career with us. If you are ready for a career offering enterprise level challenges in an immersive, learning oriented, and close-knit but relaxed team environment, this is the position for you.

This position is responsible for assisting internal and external customers in network surveillance, referring of technical problems, processing customer tickets, communicating with Telco carriers, and interaction with hardware vendors and partners. You will also be supporting, configuring, troubleshooting, and maintaining our customers' devices and infrastructures.

This is a 24x7x365 Network Operations Control environment and we are currently hiring for our night shift, with the opportunity to work mornings and afternoons at a later time. We are hiring for our Chicago, Hammond, Nashua and Albuquerque office locations. You will be required to be in office on a hybrid schedule.

Requirements

• Associate degree or equivalent work experience, Bachelor's degree a plus.
• One or more of the following certifications: CCNA Routing & Switching, CCNA Security, CompTIA Security+, CompTIA Network+.
• Must have a willingness to learn and be willing to take vendor certification courses (bonuses on certification).
• Must be comfortable with the use of software packages including MS Word, MS Excel, MS Access, IE, etc.
• Must have excellent customer service skills and a positive attitude.
• Strong written and verbal communications skills are required as well as good telephone skills and etiquette.
• Understand the importance of working in a team environment.
• Minimum 2 yrs experience with networks, network management technologies, and experience within a professional SOC/NOC environment.
• Working knowledge of OSI and Networking models, Routers, Switches, Firewalls, IDP/IDS, Linux, and Windows platforms.
• Exposure to troubleshooting tools and techniques including traffic analyzers such as Wireshark, SNMP utilities, and CLI commands.
• Solid understanding of modern IP networking (v4 or v6) a requirement.
• Desire to work in an immersive and collaborative environment on a wide array of security-related aspects.
• Position is an excellent opportunity to grow in knowledge and skill through practical, classroom, and manufacturer-led training and experience.

Preferred Skills

• Experience and/or certifications in the areas of security incident handling, intrusion prevention, compliance, and firewalling.
• Hands-on experience in one or more of the following manufacturers and platforms highly desired: F5 Big-IP, JunOS, Checkpoint, Bluecoat, Palo Alto, Riverbed, and Sourcefire.
• Working knowledge of monitoring elements such as SNMP, syslog, WMI, and open-source or enterprise monitoring is required. 1–3 years of practical Linux experience and skills required.
• One or more of the following certifications: CCNA Routing & Switching, CCNA Security, CompTIA Security+, CompTIA Network+.

All employees are eligible for all benefit programs generally offered which at present include:

• Health and dental benefits
• Life, short and long-term disability insurance after 90 days with the company
• Optional supplementary life, vision, accident and critical care coverage available at employee's expense for self and dependents
• 401(k) Retirement Plan

Compensation

Pay Range for Role: $70,000–$90,000

Nexum, Inc. is an EOE (Equal Opportunity Employer) committed to workforce diversity and inclusion. All employment is decided on the basis of qualifications, merit, and business need. Nexum uses E-Verify to maintain a legal workforce. Employment is contingent upon a successful background investigation. Nexum, Inc. does not hire individuals who require sponsorship.