Network Security Analyst

Storcom, Inc.; Idaho; Remote; USD 74,000 - 83,000; Full time

Job summary

11:11 Systems in the United States is seeking a Network Security Analyst to provide 24/7 monitoring, technical support, and security-focused network design and configuration. The role involves Cisco ASA/Firepower and Fortinet firewalls, SD-WAN deployments, and on-call rotations in a full-time capacity.

You will troubleshoot customer networks, coordinate with vendors, maintain documentation, and pursue relevant certifications while upholding company policies and data security standards.

Qualifications

• 3+ years of network support experience in a Security Analyst or Network Analyst/Engineer role.
• Experience with OSI-based network flow and vendor firewall platforms (Cisco ASA/Firepower, Fortinet FortiGate).
• Hands-on in QoS designs for Layer 2/3 and VPN services across multiple transports.
• Experience with VPN services, SD-WAN, and telecom transport layers.
• Familiarity with ServiceNow or Fresh Service for ticketing and on-call rotations.

Responsibilities

• Configure, install, maintain, and upgrade Cisco ASA/Firepower and Fortinet firewalls.
• Support SD-WAN, VPN Mesh Networks, Layer 2/3 connectivity, and wireless solutions.
• Provide multi-layered technical support through the Network Operations Center.
• Escalate and resolve anomalies; act as escalation point for customers and internal units.
• Coordinate with customers, vendors, and third parties to troubleshoot issues.
• Track issues in the ticketing system and provide progress updates.

Skills

Network security

Firewall administration

VPN and SD-WAN

Network monitoring

Troubleshooting

Ticketing systems

Customer service

On-call support

Tools

Cisco ASA/Firepower

Cisco Secure Firewall Management Center

Fortinet FortiGate

Fortinet Fortinet switches

PRTG/LogicMonitor/SolarWinds

Job description

Technical Operations Full Time Professional USA - Virtual, US

The Role:

11:11 is looking for a Network Security Analyst whose primary responsibility will be to assist with providing 24/7 monitoring, technical support, network design, and configuration implementation for our 11:11 Systems Connectivity Solutions and Managed Network Solutions. We are looking for someone who is a team player, detail oriented, and has excellent customer service skills with a previous technical background as Security Analyst in their career. This is a full-time position reporting to the Manager, Network Operations.

Responsibilities:

• Responsible for the configuration, installation, maintenance, and upgrade of Cisco ASA and Firepower next generation firewall devices supporting 11:11 customers and internal network infrastructure.
• Responsible for the configuration, installation, maintenance, and upgrade of Fortinet next generation firewall devices supporting 11:11 customers and internal network infrastructure.
• Manages existing customer facing network and help plan for network expansion by recommending designs and hardware and connectivity solutions.
• Develop and review system and network designs to ensure compliance with corporate security policies and security best practices.
• Implement and support technology solutions, such as SDWAN, VPN Mesh Networks, Wired and Wireless Connectivity solutions (Layer 2 and Layer 3), Firewalls, Routers, and Switches in accordance with best practices and company policies.
• Provide multi-layered technical support to our customer base using services supported through our Network Operations Center.
• Review and resolve anomalies that are broad and potentially service impacting while escalating to appropriate resource or management if necessary.
• Act as an escalation point for customer issues and internal work units.
• Serve as a liaison with customers, vendors, and other third-party providers to troubleshoot issues or work within design sessions.
• Ability to accurately track issues in Ticketing System while providing timely updates to customers on progress and resolution.
• Obtain and maintain technical certifications to further knowledge of products and services offered by the company.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Qualifications:

• 3+ years of network support experience in a Security Analyst or Network Analyst/Engineer equivalent role.
• Experience with OSI based network flow.
• Experience with configuration, implementation and troubleshooting of Cisco ASA/Firepower and Cisco Secure Firewall Management Center; and Fortinet FortiGate Firewalls and Fortinet Product Suite including Fortinet Access-Points and Fortinet Switches
• Hands-on experience in design, implementation and troubleshooting of Quality-of-Service in Layer 2, and Layer 3 environments and issues.
• Access-Circuit/Connectivity troubleshooting proficiency (Fiber, Ethernet, TDM, Cable, Wireless Technologies) with Point-to-Point/Private or Internet based solutions.
• Experience in configuring and troubleshooting VPN services through multiple vendor platforms.
• Ability to multi-task, prioritize, and manage time effectively.
• Good interpersonal skills and professional demeanor.
• Excellent verbal and written communication skills.
• Prior experience working in a 24x7x365 production network environment with previous Service Provider experience preferred. This role is part of an on-call rotation, which includes nights and weekends.
• Experience working in previous Service Provider NOC environments.
• Experience using ServiceNow or Fresh Service Ticketing systems.
• Experience using PRTG, LogicMonitor or Solarwinds Monitoring platforms.
• Experience in design, implementation and troubleshooting of telecom transport services such as T1, DS3, OCx , Fiber, Ethernet (Layer 2 Services such as Ethernet Private Line and ELAN/VPLS Services), and Wireless (3G/4G/5G/LTE) facilities.
• Experience with Cisco & Juniper Routers, and Juniper and Cisco Switches including Cisco Nexus Switches.
• Experience in design, implementation and troubleshooting SD-WAN services across various vendors such as Cisco/Meraki, VeloCloud, and Fortinet.
• Experience with Routing Protocol design, implementation, and troubleshooting (BGP, OSPF, IS-IS).
• Demonstrated technical knowledge and consultative skills.
• CCNA/NSE (1-4) certification or similar experience skillset certification preferred.
• Must be legally eligible to work in assigned without visa sponsorship

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Compensation and Benefits at 11:11 Systems

The base salary for this role ranges from $ 73,542 to $ 82,735. These ranges are informed by market data, internal equity, and qualifications required by job level. Actual pay is based on multiple factors, including skills, experience, certifications, and location. Individuals may also be eligible for variable incentives such as bonuses or sales commissions, which are also based on level and position within the organization. Additional company-sponsored benefits include, but are not limited to: