Network Partner Engagement Coordinator

Rhode Island Commerce; Springfield (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Convoy of Hope is seeking a Network Partner Engagement Coordinator to support onboarding and gratitude processes for new churches, schedule initial appointments for the Network Relations team, and ensure a positive first-gift experience. The role involves donor communications, data entry in Salesforce, and collaboration with the Network Directors to grow church partnerships.

The candidate should have at least 1 year in customer service (bachelors preferred; HS diploma required), strong

Qualifications

• Minimum 1 year in a customer service role is preferred.
• Clear and professional written and verbal communication.
• Ability to manage difficult situations with tact and discretion.

Responsibilities

• Place donor thank-you calls within 24–48 hours of first-time church gifts.
• Enter new church data into Salesforce accurately.
• Identify churches with potential for major partnerships and arrange first-time appointments.
• Make outbound follow-up calls for engagement and gift‑upgrade discussions.
• Support planning and coordination with Network Partner Engagement team and Directors.

Skills

Customer service experience

Clear communication

Professionalism

Education

Bachelor's degree preferred

High school diploma required

Tools

Google Workspace

Microsoft Office

Salesforce / CRM systems

Job description

• Location 1 Convoy Drive,Springfield, MO, 65802,United States
• Employee Type Non-Exempt

Contact information

• Name Peyton Fritts

Description

Convoy of Hope considers all team members to be ministers of the Gospel. Employment at Convoy of Hope is viewed as a calling from God to serve others through our faith and core values. As part of this calling, team members may be asked to pray with or provide spiritual care to fellow employees, donors, guests, or others we serve. Every team member is expected to model Christ-like character and to integrate their faith into their work and interactions.

Ministry Function

The Network Partner Engagement Coordinator supports the ministry of Convoy of Hope by initiating the process for onboarding and thanking new churches, assisting in scheduling first time appointments for the Network Relations team, and ensuring that churches have a great first gift experience with Convoy of Hope.

• Places donor focused thank you calls within 24-48 of receiving first time gifts from new churches.
• Manages new church data entry and input into Salesforce.
• Identifies churches with the potential to become major partners to be managed by the Network Relations team and assists in securing first time appointments for Network Directors.
• Places outbound calls to churches for follow-up or engagement — including “thank you” and impact-of-giving conversations with recurring church supporters or those who have upgraded their gift amounts.
• Follows-up on leads received at conferences and via MarCom communications.
• Meets KPI goals both individually and as part of the team.
• Receives and processes incoming phone calls and email inquiries from churches.
• Works with the Network Partner Engagement team in strategic planning.
• Collaborates with Network Directors and staff to best serve churches and streamline with current processes.
• Supports the Network Partner Engagement Director with project management needs, as assigned.
• Fulfills all other duties as assigned.

Required Knowledge, Skills, and Abilities:

• One year of experience in a customer service role is preferred. A bachelor's degree is preferred; a high school diploma or equivalent is required.
• Demonstrates ability to communicate clearly and professionally, both verbally and in writing.
• Exhibits ability to manage difficult situations and individuals with tact and professionalism.
• Has a pleasant, patient, and friendly attitude that can be discerned through the phone by customers.
• Demonstrates strong decision-making and analytical abilities.
• Demonstrates strong detail orientation and communication/listening skills.
• Exhibits strong Mac or PC proficiency and working knowledge of Google Workspace and Microsoft Office, with the ability to quickly learn Salesforce or other CRM systems as needed.
• Possesses the ability to maintain strict confidentiality and appropriately handle sensitive information with discretion.

Organizational Values & Ministry Participation Requirements:

• As a Christian organization, Convoy of Hope believes it is critical that team members embrace the organization's religious purposes for which it exists and not only agree with its Statement of Faith but demonstrate it in their lives on an ongoing basis.
• Demonstrates cultural awareness, humility and an ability to learn from international colleagues to strengthen global collaboration.
• All team members are expected to contribute to the successful coordination and delivery of major organizational events (IWD, etc), working cooperatively across working groups as needed.
• Attends and actively participates in COH At Home Week meetings and activities as a required responsibility to the organization and fellow team members.
• Serves as an advocate for the ministry, striving to nurture, broaden, and develop financial and other resource opportunities to support and expand organizational and program ministry.
• Positively represents the ministry of Convoy of Hope, including its mission statement and core values, to all outside constituencies.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities at this time.