Church Partnerships & Donor Engagement Coordinator

Rhode Island Commerce; Springfield (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Convoy of Hope in Springfield, MO is seeking a Network Partner Engagement Coordinator to support onboarding of new churches and ensure a positive first-gift experience.

You will place donor thank-you calls, manage church data in Salesforce, schedule first-time appointments, and collaborate with the Network Relations team to grow partnerships while upholding the organization’s faith-based values. This is a non-exempt, full-time role emphasizing clear communication and confidentiality.

Qualifications

• One year of customer service experience preferred.
• Bachelor's degree preferred; a high school diploma or equivalent is required.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Demonstrates ability to handle sensitive information with discretion.
• Proficiency with Google Workspace and Microsoft Office; quick learner of CRM systems.

Responsibilities

• Place donor-focused thank you calls within 24-48 hours of first-time gifts from new churches.
• Manage new church data entry and input into Salesforce.
• Identify churches with potential to become major partners and assist in securing first-time appointments.
• Make outbound calls to churches for follow-up or engagement, including impact discussions with recurring supporters.
• Follow up on leads from conferences and MarCom communications.
• Meet KPI goals individually and as a team.
• Handle incoming calls and emails from churches.
• Collaborate with Network Directors and staff to streamline processes.

Skills

Customer service

Verbal communication

Written communication

CRM experience

Salesforce

Microsoft Office

Google Workspace

Data entry

Education

Bachelor's degree preferred

High school diploma or equivalent required

Tools

Salesforce

CRM software

Microsoft Office

Google Workspace

Job description

Convoy of Hope in Springfield, MO is seeking a Network Partner Engagement Coordinator to support onboarding of new churches and ensure a positive first-gift experience.

You will place donor thank-you calls, manage church data in Salesforce, schedule first-time appointments, and collaborate with the Network Relations team to grow partnerships while upholding the organization’s faith-based values. This is a non-exempt, full-time role emphasizing clear communication and confidentiality.