Network Partner Engagement Director

Rhode Island Commerce; Springfield (MO); On-site; USD 90,000 - 125,000; Full time

Job summary

Convoy of Hope is seeking a Network Partner Engagement Director to lead the onboarding and appreciation of new churches, identify major partners, and schedule first-time appointments with Network Directors. The role ensures a great first gift experience and coaches the engagement team to hit KPI goals.

The position requires 3+ years in customer service, strong communication, and CRM systems proficiency, with travel as needed and a commitment to the organization’s faith-based mission.

Qualifications

• 3+ years in customer service preferred; a bachelor’s degree is preferred, HS diploma acceptable.
• Clear and professional written and verbal communication skills.
• Ability to handle difficult situations with tact and professionalism.
• Pleasant, patient, and friendly phone demeanor.
• Strong decision-making and analytical abilities.
• Detail oriented with solid communication and listening skills.
• Willingness to travel domestically and internationally as requested.
• Proficient with Mac or PC and Google Workspace; quick CRM learning ability.

Responsibilities

• Oversee and direct the Network Partner Engagement Representatives.
• Train the team and implement strategic processes for ENG workstreams.
• Lead the team to meet KPI goals both individually and collectively.
• Place donor-focused thank-you calls within 24–48 hours of first-time gifts.
• Manage new church data entry and Salesforce input.
• Identify churches with partnership potential and arrange first-time appointments.
• Make outbound calls to churches for follow-up and engagement.
• Follow up on conference leads and MarCom rep inquiries.
• Handle inbound calls and emails from churches.
• Oversee the first-gift experience for new churches and streamline processes.
• Collaborate with Network Directors to serve churches effectively.
• Fulfill other duties as assigned.

Skills

Customer service

Communication

Conflict management

Phone etiquette

Decision making

Detail orientation

Travel willingness

Tech proficiency

Education

Bachelor's degree preferred

High school diploma or equivalent required

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

• Location 1 Convoy Drive,Springfield, MO, 65802,United States
• Employee Type Exempt

Contact information

• Name Peyton Fritts

Description

Convoy of Hope considers all team members to be ministers of the Gospel. Employment at Convoy of Hope is viewed as a calling from God to serve others through our faith and core values. As part of this calling, team members may be asked to pray with or provide spiritual care to fellow employees, donors, guests, or others we serve. Every team member is expected to model Christ-like character and to integrate their faith into their work and interactions.

Ministry Function

The Network Partner Engagement Director supports the ministry of Convoy of Hope by leading the team responsible for initiating onboarding and thanking of new churches, identifying churches with the potential to become major partners, and then assisting in scheduling first time appointments with a Network Relations Director. This position ensures that churches have a great first gift experience with Convoy of Hope. This position serves as a coach/player role for the Network Partner Engagement Team.

• Oversees, trains, and directs the Network Partner Engagement Representatives in all aspects of assigned duties and responsibilities.
• Creates, implements, and manages strategic processes for the Network Partner Engagement Team.
• Directs the team in meeting KPI goals both individually and as a team.
• As a coach/player role, places donor focused thank you calls within 24-48 of receiving first time gifts from new churches.
• Manages new church data entry and input into Salesforce.
• Identifies churches with the potential to become major partners and then assists in securing first time appointments with Network Directors.
• Places outbound calls to churches for follow-up or engagement — including “thank you” and impact-of-giving conversations with recurring church supporters or those who have upgraded their gift amounts.
• Follows-up on leads received at conferences or via MarCom communications.
• Receives incoming phone calls and processes email inquiries from churches.
• Oversees the first-gift experience for new churches.
• Collaborates with Network Directors and staff to best serve churches and streamline with current processes.
• Fulfills all other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Three years’ experience in a customer service role is preferred. A bachelor's degree is preferred; a high school diploma or equivalent is required.
• Demonstrates ability to communicate clearly and professionally, both verbally and in writing.
• Exhibits ability to manage difficult situations and individuals with tact and professionalism.
• Has a pleasant, patient, and friendly attitude that can be discerned through the phone by customers.
• Demonstrates strong decision-making and analytical abilities.
• Demonstrates strong detail orientation and communication/listening skills.
• Able and willing to travel, both domestically and internationally as requested.
• Exhibits strong Mac or PC proficiency and working knowledge of Google Workspace and Microsoft Office, with the ability to quickly learn Salesforce or other CRM systems as needed.
• Possesses the ability to maintain strict confidentiality and appropriately handle sensitive information with discretion.
• Must be at least 25 years of age to be eligible for this position due to organizational driving and insurance requirements.

Organizational Values & Ministry Participation Requirements:

• As a Christian organization, Convoy of Hope believes it is critical that team members embrace the organization's religious purposes for which it exists and not only agree with its Statement of Faith but demonstrate it in their lives on an ongoing basis.
• Demonstrates cultural awareness, humility and an ability to learn from international colleagues to strengthen global collaboration.
• All team members are expected to contribute to the successful coordination and delivery of major organizational events (IWD, etc), working cooperatively across working groups as needed.
• Attends and actively participates in COH At Home Week meetings and activities as a required responsibility to the organization and fellow team members.
• Serves as an advocate for the ministry, striving to nurture, broaden, and develop financial and other resource opportunities to support and expand organizational and program ministry.
• Positively represents the ministry of Convoy of Hope, including its mission statement and core values, to all outside constituencies.

Supervisory Responsibilities:

This position has direct supervisory responsibilities.