Network Operations- Voice Engineer

TEKsystems; Charlotte (NC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

TEKsystems in Charlotte, NC seeks a Voice Engineer to support UR Data, Voice, Security, and Wireless networks with a focus on LAN/WAN and Data Center infrastructure. You will plan, engineer changes, and work with NOC technicians, IT staff, and suppliers to maintain global networking services.

The role requires expert level networking skills, incident response, and the ability to take escalations from the NOC team, while contributing to continuous improvement of network operations.

Qualifications

• Expert level networking and data center experience.
• Experience with LAN/WAN and data center networking.
• Ability to coordinate with NOC, IT staff, suppliers, and field technicians.
• Capability to handle escalations and complex incidents.

Responsibilities

• Network Monitoring And Incident Troubleshooting
• Manage and support Data, Voice, Security, and Wireless networking systems globally in a Network Operations Center
• Monitor and respond to alarms for core UR systems
• Manage high priority outage bridges, coordinating resources and suppliers, while keeping IT leadership informed
• Support inbound escalations from the helpdesk and NOC technicians
• Work with the broader IT team to troubleshoot complex issues

Skills

Cisco Call Manager

VoIP

Unified Communications

Cisco Voice

UC

Cisco VoIP

UCCE

UCCX

Job description

Description

Our client is one of the largest equipment rental company, with about 13 percent of the North American market share as of 2019. It owns the largest rental fleet in the world with approximately 4,700 classes of equipment totaling about $19.3 billion in original equipment cost as of 2022.

This Voice Engineer will provide advanced engineering support, plan, and perform engineering changes to the UR Data, Voice, Security, and Wireless networks, including new deployments. This role has a focus on URs LAN/WAN and Data Center networking. Work with NOC technicians, internal IT and supplier resources, as well as outside technicians to support and manage the UR global Data, Voice, Security, and Wireless networks. Support advanced incidents, investigate outages, perform system upgrades, and coordinate advanced issues with supplier support. This person will also be responsible for taking over any escalations of the NOC technician team.

Skills

cisco call manager, Voip, Unified communications, Cisco voice, Uc, Cisco voip, Ucce, Uccx

Top Skills Details

cisco call manager,Voip,Unified communications,Cisco voice,Uc,Cisco voip,Ucce,Uccx

Essential Duties

• Network Monitoring And Incident Troubleshooting
• Manage and support Data, Voice, Security, and Wireless networking systems globally in a Network Operations Center
• Monitor and respond to all applicable alarms for core UR systems
• Manage high priority outage bridges, coordinating other resources and suppliers, while keeping IT leadership informed
• Support inbound escalations from the helpdesk and NOC technicians
• Work with the broader IT team to troubleshoot complex issues

Operations

• Organize and manage the proper set‑up and operation of the network, including support and deployment of networking technologies UR may adopt
• Train and develop procedures for the helpdesk and NOC technicians
• Ensure all activities are properly documented and tracked through a ticketing system
• Provide subject matter expertise for all networking technologies, technical training, and support to other operational groups.
• Thoroughly document knowledgebase articles and network documentation including diagrams
• Participate in rotating on-call schedule
• Plan and implement system changes
• Maintain current, high‑level technical skills in technologies UR has or may adopt. Keep abreast of developments in networking technologies.
• Participate and/or be part of the NOC continuous improvement activities

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Charlotte, NC.

Pay And Benefits

• The pay range for this position is $40.00 - $40.00/hr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical
• dental & vision Critical Illness
• Accident
• and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Charlotte, NC.

Application Deadline

This position is anticipated to close on Nov 4, 2026.

Workplace Type

This is a hybrid position in Charlotte,NC.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.