Noc Engineer

TEKsystems; United States; Teletrabalho; USD 49 000 - 69 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental & vision

401(k) retirement plan

Life Insurance

PTO/Time Off

Resumo da oferta

TEKsystems is seeking an Operations Specialist for its Global Network Operations Center (GNOC) role. The position focuses on rapid detection, triage, and mitigation of outages affecting players and platforms, with ongoing improvements to monitoring and incident response processes.

The role emphasizes collaboration across teams, thorough documentation, and proactive engagement with stakeholders during critical outages.

Qualificações

• Experience in incident detection, triage, and rapid response to outages.
• Ability to tune monitoring signals and reduce noise for better alerts.
• Familiarity with runbooks, procedures, and incident postmortems.

Responsabilidades

• Monitor streams and identify incidents; track and escalate as needed.
• Triage issues using systems, networking, and cloud knowledge to improve detection.
• Drive timely resolution for player- and user-impacting incidents.
• Follow up on active incidents to verify progress and closure.
• Coordinate access, ACL, network, and systems maintenance requests.
• Adjust alert triggers to reduce false positives and improve signal quality.
• Document runbooks, troubleshooting guides, and post-incident reviews.

Conhecimentos

Linux

Networking

Monitoring tools

AWS

ITIL

Logging

Source control

Descrição da oferta de emprego

Description

At our client's, Operations Specialists in our Global Network Operations Center (GNOC) use systems and network experience to provide proactive monitoring and incident response for services across our world-wide operations. The role is focused on rapid detection, triage, and mitigation of player-impacting issues and continuous improvement of service operations processes by adjusting monitoring, tuning signal to noise & correlation patterns, and updating documentation.

Our clients games and platforms reach a global audience of passionate gamers. The GNOC is the nexus between our games, platforms, and all the teams dedicated to creating and supporting them. Responsible for player and employee-facing services, Operations Specialists are the vanguard of service reliability, helping ensure that our creators can create and players can play.

You may find yourself...

• Monitoring inbound communications from all streams to ensure incidents are identified and tracked
• Employing your systems/network/cloud knowledge as a first responder to triage problems and improve accuracy of detection
• Driving player and user impacting issues to resolution
• Performing routine follow-ups on active incidents to ensure the resolution is progressing as expected
• Processing routine requests for access, ACL, network, and systems maintenance
• Adjusting alert triggers to reduce false positive alerts
• Managing engagement, documentation, and stakeholder communications during critical service outages
• Reviewing, correcting, and tuning documentation including but not limited to runbooks, troubleshooting guides, user guides, processes, and procedures
• Building positive and collaborative relationships across the company

You may succeed in this role if you...

• Love to solve novel and exciting problems
• Are inspired to make everyone's job easier by improving workflows
• Are comfortable digging through metrics, logs, and whatever other data is available to triage and fix an incident
• Strive to be better, smarter, and faster every day
• Enjoy trying innovative technologies to improve our processes and outcomes
• Understand and accept the value of older technologies that serve our business needs
• Like to collaborate with others to solve problems, share knowledge, and provide feedback
• Inspired to provide critical insight to a process or problem and advocate for prioritization based on well-crafted analysis
• Relish working with partners across all levels of the company to solve complex challenges and emergent issues
• Help your peers succeed

Skills

Linux, networking, monitoring tools, aws, itil, logging, source control

Job Type & Location

This is a Contract position based out of Santa Monica, CA.

Pay and Benefits

The pay range for this position is $42.80 - $42.80/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.