Network Operations- Voice Engineer

TEKsystems; United States; Hybrid; USD 45,000 - 65,000; Full time

Job summary

TEKsystems is seeking an experienced Voice Engineer for a contract-to-hire role in Charlotte, NC. The focus is on UR Data, Voice, Security, and Wireless networks, with emphasis on LAN/WAN and data center networking, collaborating with NOC and IT teams.

You will handle advanced incidents, coordinate with suppliers, and take over escalations from NOC staff. This role offers a hybrid work setup and exposure to global networking environments.

Qualifications

• Expert in Data, Voice, Security and Wireless networking.
• Experience supporting global networks from a Network Operations Center.
• Strong incident management and escalation capabilities.
• Proven ability to deploy and troubleshoot UR LAN/WAN.
• Knowledge of networking technologies and documentation practices.

Responsibilities

• Monitor and troubleshoot Data, Voice, Security, and Wireless networks globally in a NOC.
• Coordinate outages with IT leadership and suppliers for rapid restoration.
• Handle escalations from helpdesk and NOC staff.
• Document activities and network changes in the ticketing system.
• Provide SME support and training for other operational groups.
• Participate in rotating on-call schedule and plan system changes.

Skills

cisco call manager

Voip

Unified communications

Cisco voice

Uc

Cisco voip

Ucce

Uccx

Job description

Description

Our client is one of the largest equipment rental company, with about 13 percent of the North American market share as of 2019. It owns the largest rental fleet in the world with approximately 4,700 classes of equipment totaling about $19.3 billion in original equipment cost as of 2022.

This Voice Engineer will provide advanced engineering support, plan, and perform engineering changes to the UR Data, Voice, Security, and Wireless networks, including new deployments. This role has a focus on URs LAN/WAN and Data Center networking. Work with NOC technicians, internal IT and supplier resources, as well as outside technicians to support and manage the UR global Data, Voice, Security, and Wireless networks. Support advanced incidents, investigate outages, perform system upgrades, and coordinate advanced issues with supplier support. This person will also be responsible for taking over any escalations of the NOC technician team.

Skills

cisco call manager, Voip, Unified communications, Cisco voice, Uc, Cisco voip, Ucce, Uccx

Top Skills Details

cisco call manager,Voip,Unified communications,Cisco voice,Uc,Cisco voip,Ucce,Uccx

Additional Skills & Qualifications

Essential Duties:

Network Monitoring and Incident Troubleshooting:

Manage and support Data, Voice, Security, and Wireless networking systems globally in a Network Operations Center

Monitor and respond to all applicable alarms for core UR systems

Manage high priority outage bridges, coordinating other resources and suppliers, while keeping IT leadership informed

Support inbound escalations from the helpdesk and NOC technicians

Work with the broader IT team to troubleshoot complex issues

Operations

Organize and manage the proper set-up and operation of the network, including support and deployment of networking technologies UR may adopt

Train and develop procedures for the helpdesk and NOC technicians

Ensure all activities are properly documented and tracked through a ticketing system

Provide subject matter expertise for all networking technologies, technical training, and support to other operational groups.

Thoroughly document knowledgebase articles and network documentation including diagrams

Participate in rotating on-call schedule

Plan and implement system changes

Maintain current, high-level technical skills in technologies UR has or may adopt. Keep abreast of developments in networking technologies.

Participate and/or be part of the NOC continuous improvement activities

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $40.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 4, 2026.

Workplace Type

This is a hybrid position in Charlotte,NC.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.