Mission Control Network Technician I

Switch; Las Vegas (NV); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits for you and family

Remote work flexibility

Job summary

Switch is seeking a Mission Control Network Technician I in Las Vegas to monitor and manage network infrastructure, respond to incidents, and coordinate with carriers and internal teams. You will document incidents, follow escalation procedures, and provide timely updates to customers.

The role requires foundational networking knowledge, incident handling skills, and familiarity with data center practices. On-site shifts include nights, weekends, and rotations with remote flexibility available.

Qualifications

• 2+ years of experience in IT networking or related technical support role
• Foundational understanding of network concepts, topologies, and the OSI model
• Experience troubleshooting network connectivity and following critical path resolution steps
• Familiarity with data center infrastructure and cabling standards
• Experience using ticketing systems and monitoring tools
• Comfort using terminal access tools such as SSH or PuTTY
• Working knowledge of Microsoft Office applications
• Network CCNA or Security certifications are preferred, not required

Responsibilities

• Monitor network infrastructure using approved monitoring and alerting tools
• Act as the first point of contact for network events and incident investigations
• Interpret alerts, diagnose issues and follow procedures to restore service
• Create, update and manage incident tickets driven by alarms and alerts
• Perform approved configuration tasks (port/circuit activations, MAC clearing, access changes) under direction
• Engage network carriers and internal teams to support incident resolution
• Document incidents clearly with actions, timelines and outcomes
• Follow escalation and notification procedures with sound judgment
• Provide timely, accurate customer-facing updates related to network incidents
• Contribute feedback to improve Mission Control tools and processes

Skills

IT networking

Networking concepts

Troubleshooting

Data center infrastructure

Ticketing systems

MS Office

CCNA/Security certs (preferred)

Education

Related education/training

Tools

SSH

PuTTY

Job description

Location Las Vegas NV

About SwitchAt Switch we dont just design build and operate data centerswe are enabling the technology of the future Led by Founder & CEO Rob Roy we believe in revolutionary innovation operational excellence and the principle of karma Switch is where talented people come together to EVOLVE the digital world We believe that innovation isnt just about technologyits about the people culture and purpose that make it happen Every Switch team member contributes to a mission greater than themselves to create the worlds most advanced digital infrastructure that powers the progress of humanity

The Role Mission Control Network Technician I

What You’ll Do

• Monitor network infrastructure using approved monitoring and alerting tools
• Act as the first point of contact for network events and incident investigations
• Interpret alerts diagnose issues and follow documented procedures to restore service
• Create update and manage incident tickets driven by alarms and alerts
• Perform approved configuration tasks such as port or circuit activations MAC clearing and access changes under direction and policy
• Engage network carriers and internal teams to support incident resolution
• Document incidents clearly including actions taken timelines and outcomes
• Follow escalation and notification procedures using sound judgment
• Provide timely accurate customer facing updates related to network incidents
• Contribute feedback to improve Mission Control tools processes and procedures

What We’re Looking For

• Follows procedures and executes tasks accurately under pressure
• Communicates clearly with customers carriers and internal teams
• Manages multiple incidents and priorities in a time sensitive environment
• Remains calm and professional during service impacting events
• Works reliably on assigned shifts including nights weekends and rotations

What You’ll Bring

• 2 or more years of experience in IT networking or a related technical support role or equivalent education and training
• Foundational understanding of network concepts topologies and the OSI model
• Experience troubleshooting network connectivity and following critical path resolution steps
• Familiarity with data center infrastructure and cabling standards
• Experience using ticketing systems and monitoring toolsComfort using terminal access tools such as SSH PuTTY or similar
• Working knowledge of Microsoft Office applications
• Network CCST CCNA A or Security certifications are preferred not required

Why Switch

A Culture of Karma

We are self motivated by karma ensuring our actions contribute to a positive supportive and forward thinking environment

Industry Leading Designs

Work with the most advanced data center technology on the planet and be a part of emerging technology development

Flexibility & Remote Opportunities

Whether in office hybrid or fully remote we offer the technology and support to keep teams connected and productive

Career Stability & Growth

In this expanding industry we invest in our people providing opportunities & advancement in a stable growing company

Generous Benefits Package

• Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs and more

Join Us & Make a DifferenceThis is more than a jobits a mission If youre ready to be part of a culture that values innovation karma and operational excellence we want to hear from you