Network Operations Technician – Field Services (NYC)

Columbia University; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

Columbia University in New York City is seeking a Network Operations Technician. Reporting to the Director of Network Field Services, you will maintain a central LAN for over 30,000 users and multiple off-site locations across the New York City Metropolitan Area, including the Manhattanville Campus.

The role operates Monday–Friday 8am–4pm with some after-hours on-call rotations. You will configure Cisco switches/routers, respond to work-orders, install wireless access points, document

Qualifications

• Bachelor's degree or equivalent required.
• 3-5 years IT/network experience.
• Experience with structured cabling, UPS, WLAN.
• Proficient with Cisco IOS and network protocols.
• Excellent written and verbal communication.
• Willingness to work weekends/on-call.
• Ability to work in a fast-paced environment.

Responsibilities

• Assembles, configures and deploys Cisco switches/routers.
• Responds to work-orders for network configurations.
• Patches fiber for switch uplinks to campus backbone.
• Installs wireless access points and conducts coverage surveys.
• Documents hardware locations and updates internal wiki.
• Provides Manhattanville Campus Network Field Support.
• Participates in Change Advisory Board meetings.
• Assists with field installation training for student technicians.
• Supports Emergency Management Operations Team.
• On-call rotation and after-hours work as needed.

Skills

IT networking

Communication skills

Teamwork

Troubleshooting

Education

Bachelor's degree or equivalent

Tools

Cisco IOS

Visio

Microsoft Office

Adobe Acrobat

Radius authentication

SNMP

Job description

Columbia University in New York City is seeking a Network Operations Technician. Reporting to the Director of Network Field Services, you will maintain a central LAN for over 30,000 users and multiple off-site locations across the New York City Metropolitan Area, including the Manhattanville Campus.

The role operates Monday–Friday 8am–4pm with some after-hours on-call rotations. You will configure Cisco switches/routers, respond to work-orders, install wireless access points, document