Campus Network & Workstation Support Technician

CCS; New York (NY); On-site; USD 45,000 - 53,000; Full time

Job summary

CCS in New York is seeking a hands-on Network Support Technician to assist with large-scale workstation and network initiatives within a medical college and research institution. You will help with migrations, survey networks, and provide post-migration support across campus.

You will troubleshoot hardware, software, and network issues, deliver white-glove service to staff, and document resolutions. Strong customer service and the ability to work independently on campus are essential.

Qualifications

• Experience in hardware and network support.
• Troubleshooting desktops, laptops, and network-connected devices.
• Understanding of wireless networking.
• Experience troubleshooting wired and wireless network issues.
• Strong customer service and interpersonal communication skills.
• Ability to accurately document technical issues and resolutions.
• Excellent organizational and time management skills.
• Ability to work independently and remain active throughout campus environments.
• Proficiency with Microsoft Office Suite in Windows and Mac environments.

Responsibilities

• Conduct wired network surveys and document workstation environments across campus.
• Support migration of desktops, laptops, and network-connected devices.
• Perform wireless surveys and assist with wireless connectivity troubleshooting.
• Provide post-migration technical support to staff and administrators.
• Diagnose, document, and resolve hardware, software, and network-related issues.
• Troubleshoot wired and wireless network access and connectivity problems.
• Monitor, manage, and update tickets within the ticketing system.
• Provide in-person deskside support for hardware and software issues.
• Follow up on completed tickets to ensure customer satisfaction.
• Support Microsoft Office applications in Windows and Mac environments.
• Build positive relationships with end users while delivering white-glove support.
• Maintain professionalism when supporting frustrated or escalated users.
• Participate in campus-wide walkthroughs, surveys, and migration activities.
• Perform additional job-related duties as assigned.

Skills

Hardware support

Network troubleshooting

Desktops & laptops

Wireless networking

Documentation

Customer service

Time management

Independent work

MS Office (Windows & Mac)

Education

CompTIA Network+ Certification

CCNA Certification

Tools

Microsoft Office Suite

Job description

CCS in New York is seeking a hands-on Network Support Technician to assist with large-scale workstation and network initiatives within a medical college and research institution. You will help with migrations, survey networks, and provide post-migration support across campus.

You will troubleshoot hardware, software, and network issues, deliver white-glove service to staff, and document resolutions. Strong customer service and the ability to work independently on campus are essential.