Technical Operations Manager, Repair and Maintenance

googlefiber; Durham (NC); On-site; USD 100,000 - 122,000; Full time

Job summary

gFiber is seeking a Technical Operations Manager to lead repair and maintenance with a focus on data-driven quality and customer experience. You will manage financial planning, monitor network performance, and drive troubleshooting efforts, coordinating with internal and external partners to optimize operations.

The role emphasizes cross-functional collaboration, process improvement, and vendor management across FTTH/X and OSP projects, with a strong emphasis on data-informed decisions and

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in network operations, network engineering, or network construction.
• 4 years experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
• Experience with construction quality processes for predictive, proactive, and reactive quality management.

Responsibilities

• Drive product quality and customer experience improvements using field data.
• Support financial planning processes—forecasting, target setting, CapEx/OpEx budgets.
• Monitor network performance and lead troubleshooting; prepare and implement MOPs.
• Manage vendor performance for both inside and outside plant responsibilities.
• Provide local insights to centralized teams to drive refinement and innovation.

Skills

Data analysis

Vendor management

Cross-functional collaboration

Budgeting

Education

Bachelor's degree or equivalent

Master's degree

PMP Certification

Job description

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

This role is not eligible for immigration sponsorship.

Role Description

As a Technical Operations Manager, specializing in repair and maintenance, you'll drive product quality and customer experience improvements through data analysis and cross-functional collaboration. In your role, you will also manage financial planning processes, monitor network performance, and lead troubleshooting efforts. Additionally, you will manage vendor performance and provide local insights to centralized teams to drive refinement and innovation.

• Drive product quality and customer experience improvements. Use field data to drive quality improvements through cross-functional quality improvement forum.
• Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget. Manage operations schedule, budgets, actual costs, and performance.
• Monitor network performance and lead troubleshooting efforts for network systems. Prepare and implement MOPs and update network documentation based on changes in network topology.
• Manage vendor performance for both inside and outside plant responsibilities.
• Provide local insight to centralized process management teams to jointly drive refinement and innovation. Drive cross-functional strategic initiatives to improve customer experience and overall cost structure of the business.

At a minimum, we would like you to have:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in network operations, network engineering, or network construction.
• 4 years experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
• Experience with construction quality processes for predictive, proactive, and reactive quality management.

It's preferred that you have:

• Master's degree.
• PMP Certification.
• 10 years of experience in network operations, network engineering, or network construction.
• Experience managing projects involving team members from multiple disciplines.
• Experience in keeping multiple critical stakeholders informed, and interacting with both external partners and internal groups.
• Experience working with vendors and management to continually improve, change, and develop procedures for efficient installations, and report up to leadership on market performance.

The US base salary range for this full-time position is between $100,100 - $121,600 + bonus + benefits.

gFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) .

It's important to us to create an accessible, inclusive workplace for everyone.

If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form . Our candidate accommodations team will then connect with you to confidentially discuss your options.