Network Operations Engineer - Smithson Valley, TX - Hybrid Work

GVTC Communications Company; Town of Texas (WI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Bonus Program

401(k) Matching 8%

Paid Time Off

Recognition Programs

Job summary

GVTC Communications is seeking a Network Operations Engineer to join the Network Operations team to ensure the reliable operation of GVTC’s network, covering surveillance, maintenance, troubleshooting, provisioning, backups, upgrades, SLAs, documentation, incident management, and change management. The role requires 24x7 availability to address outages and uphold SLAs for customers.

You will work with Network Engineering to test and implement new features and may train other departments when

Responsibilities

• Provide network operations support to ensure reliable operation of GVTC’s network.
• Support outage resolution and SLA compliance on a 24x7 basis.
• Collaborate with Network Engineering to test and implement new features and systems.

Job description

The primary responsibility of the Network Operations Engineer is to provide Network Engineer support to the Network Operations team to ensure the successful and reliable operation of GVTC’s network. This position provides top-level support for Network Operations core competencies including but not limited to surveillance, maintenance, troubleshooting, provisioning, backups, upgrades, SLAs, documentation, incident management, and change management. Requirements of the job include 24x7 availability to assist the Network Operations team with resolving network outages and supporting SLAs for applicable customers. Additional responsibilities include frequent interactions with Network Engineering to test and implement new features and systems in support of GVTC’s future growth opportunities. Also provides training for the Network Operations Center and other departments when applicable.

In recent job satisfaction surveys conducted, in both San Antonio Express-News and the San Antonio Business Journal, our employees voted GVTC as a top place to work in South Texas. We service 40,000+ customers/members and our products include telephone, cable TV, internet service, and security systems.

As a performance-based company, GVTC offers a competitive compensation and benefit package to include medical, dental, vision, life insurance; bonus program opportunity; company matching of 8% on 401(k) contribution, paid time off, recognition and reward programs.