Customer Service Representative

Theuniversityunion; Cuero (TX); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical Plans

10% 401K Match

Financial Incentives and Rewards

Wellness Program

Paid Vacation

Paid Holidays

Employee Development

Community Impact

Work-Life Balance

Job summary

GVEC is hiring a Customer Service Representative to assist electric and internet members by phone and in person, delivering helpful, clear service. The role emphasizes effective communication and problem-solving in a fast-paced environment. The minimum starting pay is $20.00/hr plus bonuses tied to organizational benchmarks.

Typical hours run 7:30 am – 5:30 pm, Mon–Fri, with some evenings and Saturdays as needed. Location: Cuero, TX.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and independent troubleshooting.
• Ability to manage conflicting priorities in a fast-paced environment.
• Self-motivated, honest, and able to work independently.
• Team player open to constructive criticism.
• Minimum high school diploma.
• Willing to work a shifting schedule including some evenings and Saturdays.
• Proficient with PC and Internet.
• Able to work on-call shifts for outages.
• Occasionally work in other office locations.

Responsibilities

• Receiving and posting payments
• Handling mostly inbound phone calls
• Listening and resolving concerns
• Entry level Internet Technical troubleshooting
• Promotion of other cooperative services

Skills

Communication skills

Problem solving

Prioritization

Independent work

Team player

High school diploma

Flexible schedule

PC & Internet

On-call support

Office location travel

Education

High school diploma

Job description

• Location 1015 E Broadway St,Cuero, TX, 77954,United States
• Base Pay $20.00 / Hour
• Employee Type Full Time

Contact information

• Name Kaitlyn Ward

Description

Customer Service Representative

Office Location

What We Are Looking For

GVEC is looking to hire you for the position of Customer Service Representative to deliver the unexpected with a willingness to continuously develop yourself, your department, and our organization. As a Customer Service Representative, you will helpbe responsible for serving both GVEC electric and internet members and customers by phone and in person, assisting with any questions or concerns they may have.

Your Pay

The minimum starting pay for this role is $20.00/hr plus bonuses that are tied to a multitude of organizational benchmarks set forth annually.

How You’ll Help

• Receiving and posting payments
• Handling mostly inbound phone calls
• Listening and resolving concerns
• Entry level Internet Technical troubleshooting
• Promotion of other cooperative services

Experience/Skills You’ll Need

• Excellent verbal and written communication skills with the ability to convey information clearly and confidently
• Excellent problem-solving skills - able to effectively troubleshoot minor issues independently
• Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment
• Self-motivated individual with a strong work ethic. Able to work independently with impeccable sense of integrity
• Team player with the resolve to provide and take constructive criticism that helps evolve the team
• Minimum high school diploma
• Must be willing to work a shifting work schedule including some evenings and Saturdays as needed as operational hours are 7:30 am – 5:30 pm Mon-Fri
• Proficient with PC and Internet
• Able to work on-call shifts in support of outages
• Occasionally work in other office locations

Preferred Experience/Skills

Our Purpose and Culture

GVEC proudly provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We have high expectations for our team members and in turn, support them with an excellent total rewards package and advancement opportunities. We want people who offer talent, a positive attitude, creative ideas and strong work ethic to deliver unexpected results.

We are a team of high achievers who hold each other accountable in exceeding our customers’ expectations and empowering the communities we serve. That accountability culture is what has helped us build an environment of honesty, teamwork, and support, resulting in employees surrounded by coworkers who are dependable. We focus on accomplishing our goals with an outward mindset: being mindful of how our work and actions impact others, as well as seeing people for who they are and the unique value their perspective brings to us as a whole.

• Medical Plans
• 10% 401K Match
• Financial Incentives and Rewards
• Wellness Program
• Paid Vacation
• Paid Holidays
• Employee Development
• Community Impact
• Work-Life Balance

Application Deadline: October 5 , 2026