Network Operations Engineer

The GVTC Foundation; Smithson Valley (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Bonus program opportunity

401(k) with 8% match

Paid time off

Recognition and reward programs

Job summary

The GVTC Foundation seeks a Network Operations Engineer to provide frontline support for GVTC’s network and ensure reliable service for 40,000+ customers in Texas.

You will monitor, troubleshoot, provision, and document network changes, participate in incident and change management, and collaborate with Network Engineering on new features.

This role requires 24x7 availability to resolve outages and help meet SLAs, with opportunities for training and growth within a performance-based company.

Qualifications

• Maintenance and monitoring of network infrastructure.
• Ability to diagnose and resolve network issues quickly.
• Experience with incident and change management processes.

Responsibilities

• Monitor and maintain GVTC network infrastructure to ensure uptime.
• Provide 24x7 support to resolve outages and meet SLAs.
• Troubleshoot, provision, and document network changes and configurations.
• Collaborate with Network Engineering to test and implement new features and systems.

Job description

The primary responsibility of the Network Operations Engineer is to provide Network Engineer support to the Network Operations team to ensure the successful and reliable operation of GVTC’s network. This position provides top-level support for Network Operations core competencies including but not limited to surveillance, maintenance, troubleshooting, provisioning, backups, upgrades, SLAs, documentation, incident management, and change management. Requirements of the job include 24x7 availability to assist the Network Operations team with resolving network outages and supporting SLAs for applicable customers. Additional responsibilities include frequent interactions with Network Engineering to test and implement new features and systems in support of GVTC’s future growth opportunities. Also provides training for the Network Operations Center and other departments when applicable.

In recent job satisfaction surveys conducted, in both San Antonio Express-News and the San Antonio Business Journal, our employees voted GVTC as a top place to work in South Texas. We service 40,000+ customers/members and our products include telephone, cable TV, internet service, and security systems.

As a performance-based company, GVTC offers a competitive compensation and benefit package.

• medical, dental, vision, life insurance
• bonus program opportunity
• company matching of 8% on 401(k) contribution, paid time off, recognition and reward programs