Digital Advisor - Smithson Valley, TX - Hybrid Work

GVTC Communications Company; Town of Texas (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Bonus program opportunity

Paid time off

401(k) matching of 8%

Recognition and reward programs

Job summary

GVTC Communications Company is seeking a Digital Advisor in Wisconsin to drive revenue growth and customer retention in a sales role focused on internet, smart security, mobile, and more.

The ideal candidate will engage customers actively through various sales channels and lead conversations confidently. GVTC offers competitive pay, including medical, dental, vision, life insurance, bonus opportunities, and more.

Qualifications

• Strong sales skills with a focus on revenue growth and customer retention.
• Ability to lead customer conversations and build trust.
• Experience in a sales role rather than customer service.

Responsibilities

• Drive revenue growth and customer expansion across the residential customer base.
• Actively engage in inbound and outbound sales channels.
• Lead conversations confidently to recommend tailored solutions.

Skills

Sales proficiency

Customer relationship management

Communication skills

Problem-solving

Education

High school diploma or equivalent

Job description

The Digital Advisor is a sales professional responsible for driving revenue growth, customer expansion, and retention across GVTC’s residential customer base. The role serves as the customer’s trusted guide to the connected home — internet, smart security, mobile, voice, and video — using the Trusted Advisor selling methodology and the Digital Harmony framework to identify needs, design tailored solutions and earn the long-term relationship.

Digital Advisors are active across three sales channels: inbound (customer-initiated calls, email, walk-in), outbound (proactive customer expansion, retention, and prospect outreach), and door-to-door (targeted residential acquisition in priority subdivisions). The role is accountable for individual revenue, attach, and retention performance — not for call volume or talk-time metrics alone.

This is a sales role, not a customer service role. Digital Advisors are expected to lead the customer conversation, recommend confidently, and earn business through expertise and trust, not by waiting for orders or transferring difficult conversations elsewhere.

In recent job satisfaction surveys conducted, in both San Antonio Express-News and the San Antonio Business Journal, our employees voted GVTC as a top place to work in South Texas. We service 40,000+ customers/members and our products include telephone, cable TV, internet service, and security systems.

As a performance-based company, GVTC offers a competitive compensation and benefit package to include medical, dental, vision, life insurance; bonus program opportunity; company matching of 8% on 401(k) contribution, paid time off, recognition and reward programs.