Network Operations Engineer - Optimize & Secure Networks

H2O America; Cromwell (CT); On-site; USD 92,000 - 166,000; Full time

Job summary

H2O America is seeking a Network Operations Engineer to manage and optimize complex networks across multiple U.S. sites including Cromwell, CT and other locations.

The role involves planning upgrades, troubleshooting Tier II/III issues, and collaborating with cross-functional teams to support business needs. You will monitor performance, configure routers/switches/firewalls/VPNs, and ensure security best practices.

Qualifications

• Bachelor’s degree and/or 5+ years of network engineering experience.
• Valid driver’s license.
• Relevant certifications as directed by management.
• Strong understanding of configuring network equipment (routers, switches, firewalls, SD-WAN) and cloud networking.
• Proficiency with Cisco/Juniper or equivalent equipment.
• Experience with network monitoring and security tools.
• Excellent communication, organization, and analytical skills.
• Demonstrated project management skills.
• ITIL 4 knowledge preferred.

Responsibilities

• Designs, implements, and manages LAN/WAN infrastructure and services.
• Performs advanced troubleshooting for Tier II/III tickets and escalates as needed.
• Analyzes network performance and recommends improvements.
• Configures, maintains, and monitors routers, switches, firewalls, VPNs, and cloud networking components.
• Monitors for security threats and applies security best practices.
• Creates and maintains documentation of network systems.
• Collaborates with outside vendors for support on enterprise systems.
• Researches emerging technologies to enhance network performance.
• Mentors junior team members and provides technical guidance.
• On-site support at remote locations as required.
• On-call evenings and weekends to meet deadlines or emergencies.

Skills

Networking engineering

Cisco/Juniper

ITIL 4 knowledge

Network monitoring

Security tools

Project management

Communication

Analytical skills

Documentation

Education

Bachelor’s degree

Job description

H2O America is seeking a Network Operations Engineer to manage and optimize complex networks across multiple U.S. sites including Cromwell, CT and other locations.

The role involves planning upgrades, troubleshooting Tier II/III issues, and collaborating with cross-functional teams to support business needs. You will monitor performance, configure routers/switches/firewalls/VPNs, and ensure security best practices.