Network Operations Engineer

H2O America; Cromwell (CT); On-site; USD 92,000 - 166,000; Full time

Job summary

H2O America is seeking a Network Operations Engineer to manage and optimize complex networks across multiple U.S. sites including Cromwell, CT and other locations.

The role involves planning upgrades, troubleshooting Tier II/III issues, and collaborating with cross-functional teams to support business needs. You will monitor performance, configure routers/switches/firewalls/VPNs, and ensure security best practices.

Qualifications

• Bachelor’s degree and/or 5+ years of network engineering experience.
• Valid driver’s license.
• Relevant certifications as directed by management.
• Strong understanding of configuring network equipment (routers, switches, firewalls, SD-WAN) and cloud networking.
• Proficiency with Cisco/Juniper or equivalent equipment.
• Experience with network monitoring and security tools.
• Excellent communication, organization, and analytical skills.
• Demonstrated project management skills.
• ITIL 4 knowledge preferred.

Responsibilities

• Designs, implements, and manages LAN/WAN infrastructure and services.
• Performs advanced troubleshooting for Tier II/III tickets and escalates as needed.
• Analyzes network performance and recommends improvements.
• Configures, maintains, and monitors routers, switches, firewalls, VPNs, and cloud networking components.
• Monitors for security threats and applies security best practices.
• Creates and maintains documentation of network systems.
• Collaborates with outside vendors for support on enterprise systems.
• Researches emerging technologies to enhance network performance.
• Mentors junior team members and provides technical guidance.
• On-site support at remote locations as required.
• On-call evenings and weekends to meet deadlines or emergencies.

Skills

Networking engineering

Cisco/Juniper

ITIL 4 knowledge

Network monitoring

Security tools

Project management

Communication

Analytical skills

Documentation

Education

Bachelor’s degree

Job description

H2O America is actively seeking talented, driven and effective applicants for the position of Network Operations Engineer to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

H2O America is the parent organization of the following subsidiary companies: San Jose Water, Connecticut Water, Maine Water, and Texas Water. We sustain life by delivering high-quality water and exceptional service while investing in the health and vitality of the communities we serve.

Position Overview

This is a mid-level position responsible for managing and optimizing the performance of complex networks throughout H2O America. This role involves planning and executing network upgrades, resolving advanced issues, and collaborating with cross-functional teams to support business needs. This role requires strong communications and problem-solving skills to effectively execute networking projects and streamline processes.

Key Responsibilities

• Design s , implement s , and manage s LAN/WAN infrastructure and services.


• Performs advanced troubleshooting for Tier II and some Tier III helpdesk tickets and provides resolutions to complex network issues. Escalates incidents as necessary.


• Analyze s network performance and recommend s improvements.


• Configure s , maintain s , and monitor s routers, switches, telephone systems, firewalls, VPNs , and cloud networking components .


• Monitors for security threats and Implements security best practices to network infrastructure.


• Create s and maintain s accurate documentation of network systems and procedures.


• Works and stewards relationship s with outside agencies or vendors for support issues relating to enterprise systems.


• Researches emerging technologies to enhance network performance and provide operating efficiencies .


• Mentor s junior team members and provides technical guidance.


• Maintains high level of adherence to cybersecurity principles, ethics practices, and company policies.


• Travels to remote sites as needed to provide on-site support.


• Required to complete occasional evening and weekend work as part of an on-call rotation schedule to meet deadlines or address emergencies as needed.


• Performs other duties or special projects as required or assigned.

Qualifications

• Bachelor’s degree and/or 5 + years of network engineering experience.


• Valid driver’s license.


• Holds relevant certifications required for the team’s need or directed by management.


• Strong understanding of configuring network equipment (routers, switches, firewalls, SD Wan, etc.) and cloud-based networking.


• Proficiency in configuring Cisco/Juniper or equivalent network equipment.


• Experience with network monitoring and security tools .


• Excellent communication, organization, and analytical skills.


• Demonstrated project management skills.


• Knowledge of ITIL 4 processes preferred.

Location

Cromwell, CT, United States
Saco, ME, United States
San Jose, CA, United States
New Braunfels, Texas. United States

Salary

CT/ME: $92,106 - 165,791
CA: $112,675 - $202,774
TX: $85,204 - $153,388

EEO Statement

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.