Network Operations Engineer

CTwater; Cromwell (CT); On-site; USD 92,000 - 166,000; Full time

Job summary

H2O America is seeking a mid-level Network Operations Engineer to design, implement, and optimize LAN/WAN infrastructure across multiple sites. You will troubleshoot complex network issues, monitor performance, and configure routers, switches, firewalls, VPNs and cloud networking components.

The role requires strong communication, project management skills, and a commitment to cybersecurity ethics. Some travel to remote sites and occasional on-call evenings/weekends are part of the job.

Qualifications

• Bachelor’s degree or 5+ years in network engineering.
• Strong understanding of routers, switches, firewalls, SD-WAN, etc.
• Experience with Cisco/Juniper or equivalent equipment.
• Experience with network monitoring and security tools.

Responsibilities

• Designs, implements, and manages LAN/WAN infrastructure and services.
• Performs advanced troubleshooting for Tier II/III tickets and resolves complex issues.
• Analyzes network performance and suggests improvements.
• Configures and monitors routers, switches, firewalls, VPNs, and cloud networking.
• Maintains documentation of network systems and procedures.
• Travels to remote sites for on-site support.
• Mentors junior team members and supports cybersecurity practices.

Skills

LAN/WAN infrastructure

Network design

Troubleshooting Tier II/III

Security best practices

Vendor liaison

Project management

Communication skills

Cybersecurity

Education

Bachelor’s degree

5+ years network engineering experience

Tools

Cisco devices

Juniper devices

SD-WAN

Job description

H2O America is actively seeking talented, driven and effective applicants for the position of Network Operations Engineer to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

H2O America is the parent organization of the following subsidiary companies: San Jose Water, Connecticut Water, Maine Water, and Texas Water. We sustain life by delivering high-quality water and exceptional service while investing in the health and vitality of the communities we serve.

This is a mid-level position responsible for managing and optimizing the performance of complex networks throughout H2O America. This role involves planning and executing network upgrades, resolving advanced issues, and collaborating with cross-functional teams to support business needs. This role requires strong communications and problem-solving skills to effectively execute networking projects and streamline processes.

Key Responsibilities:

• Designs, implements, and manages LAN/WAN infrastructure and services.
• Performs advanced troubleshooting for Tier II and some Tier III helpdesk tickets and provides resolutions to complex network issues. Escalates incidents as necessary.
• Analyzes network performance and recommends improvements.
• Configures, maintains, and monitors routers, switches, telephone systems, firewalls, VPNs, and cloud networking components.
• Monitors for security threats and Implements security best practices to network infrastructure.
• Creates and maintains accurate documentation of network systems and procedures.
• Works and stewards relationships with outside agencies or vendors for support issues relating to enterprise systems.
• Researches emerging technologies to enhance network performance and provide operating efficiencies.
• Mentors junior team members and provides technical guidance.
• Maintains high level of adherence to cybersecurity principles, ethics practices, and company policies.
• Travels to remote sites as needed to provide on-site support.
• Required to complete occasional evening and weekend work as part of an on-call rotation schedule to meet deadlines or address emergencies as needed.
• Performs other duties or special projects as required or assigned.

Qualifications:

• Bachelor’s degree and/or 5+ years of network engineering experience.
• Valid driver’s license.
• Holds relevant certifications required for the team’s need or directed by management.
• Strong understanding of configuring network equipment (routers, switches, firewalls, SD Wan, etc.) and cloud-based networking.
• Proficiency in configuring Cisco/Juniper or equivalent network equipment.
• Experience with network monitoring and security tools.
• Excellent communication, organization, and analytical skills.
• Demonstrated project management skills.
• Knowledge of ITIL 4 processes preferred.

Location:

• Cromwell, CT, United States
• Saco, ME, United States
• San Jose, CA, United States
• New Braunfels, Texas. United States

Salary:

• CT/ME:$92,106 -165,791
• CA:$112,675 - $202,774
• TX:$85,204 - $153,388

EEO Statement

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.