Network Operations Engineer - 24/7 Monitoring & Incident

Intercontinental Exchange (ICE); Chicago (IL); Presencial; USD 72 000 - 84 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare coverage (medical, dental,

Vision coverage

Resumo da oferta

Intercontinental Exchange (ICE) is seeking a Network Operations professional to provide 24x7 support for the organization’s global production network infrastructure. The role focuses on incident, problem, and change management, with emphasis on proactive monitoring, root-cause analysis, and service readiness for new deployments.

Ideal candidates have a Bachelor’s degree with 3+ years of experience (or 6+ years without a degree) and certifications such as Juniper JNCIS or Cisco CCNP.

Qualificações

• Bachelor’s degree with 3+ years of relevant experience or 6+ years in lieu of educational credentials.
• Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP certification is acceptable
• Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc)
• Solid knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching
• Knowledge and Experience with multicast troubleshooting in a switch/routed network is preferred
• Position requires superior customer service skills
• Ability to work in a team oriented environment is essential
• Weekend and off hours support is required

Responsabilidades

• Incident Management
• Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
• Problem Management
• Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
• Operational Readiness for New Services
• Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures.
• Change Management Planning and Configuration Implementation
• Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
• Service Requests, Network Maintenance, and Operational Support
• Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
• Process Improvement
• Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Conhecimentos

Incident management

Customer service

Teamwork

Network monitoring

Troubleshooting

Vendor coordination

Proactive problem solving

Formação académica

Bachelor's degree (3+ years experience)

Juniper JNCIS

Cisco CCNP

Ferramentas

Cisco

Juniper

Descrição da oferta de emprego

Intercontinental Exchange (ICE) is seeking a Network Operations professional to provide 24x7 support for the organization’s global production network infrastructure. The role focuses on incident, problem, and change management, with emphasis on proactive monitoring, root-cause analysis, and service readiness for new deployments.

Ideal candidates have a Bachelor’s degree with 3+ years of experience (or 6+ years without a degree) and certifications such as Juniper JNCIS or Cisco CCNP.