Network Operations Center Engineer

Insight Global; Charlotte (NC); Remote; USD 80,000; Full time

Job summary

Insight Global is seeking a Network Operations Command Center Engineer for a fully remote opportunity based in Charlotte, NC. This position focuses on critical incident management, providing tier 3 support for network operations, and requires a CCNA certification and significant customer support experience. The engineer will oversee incident coordination, maintain essential logs, and facilitate troubleshooting for various technologies, ensuring operational efficiency.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• CCNA Certification required.
• 3+ years of experience in Cisco IPT, Firewall, O365/Exchange administration.
• 3+ years of IT customer support and application support experience.

Responsibilities

• Critical Incident Management and communication.
• Tier 3 support for network infrastructure and applications.
• Maintain outage logs and follow escalation procedures.

Skills

Cisco IPT

Firewall

O365 / Exchange

IT customer support

Application support

Education

CCNA Certification

Job description

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***This will be a fully remote opportunity but must sit in Charlotte, NC**

Position: Network Operations Command Center Engineer

Duration: FTE

Location: REMOTE but must be in Charlotte, NC

Compensation: 80k + 7.5% bonus

Main Core Responsibilities:

• Critical Incident Management (communicating with business)
• Tier 3 support on all network infrastructure & applications
• Knowledge Management

Minimum Qualifications:

• CCNA Certification
• 3+ years of Cisco IPT experience
• 3+ years of Firewall experience
• 3+ years of O365 / Exchange administration or support experience
• 3+ years of IT customer support experience
• 3+ years of application support experience

• Act as the coordinator on Critical Incidents to ensure timely resolution.

• Provide appropriate communication to the business during critical, production impacting events as outlined by BT support process.

• Communicate with the technical teams as outlined in BT support process on all non-production impacting, critical events.

• Maintain outage notification logs and follow documented escalation procedures where appropriate.

• Serve as an Incident Coordinator watching aging tickets following the Incident Management Processes defined.

• Assist in monitoring that all tickets are following the necessary escalation path and are resolved quickly.

• Facilitate in the performance of root cause analysis to identify and recommend operational changes to the management team.

• Provide support and assistance for third level troubleshooting on all of Sonic’s applications, network infrastructure and triage to vendors or operations for higher level escalations.

• Assist in the documentation of all facets of technology including vendor documentation, circuit data, upkeep of dealership playbooks and knowledge base articles to ensure support success.

• LEC circuit ordering and provisioning.

• Windows server, O365, and Exchange troubleshooting.

• Exchange and O365 mail work.

• Comply with Change Management controls and guidelines.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Retail

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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