Networks Operations Center Engineer

Cambium Learning Group; Concord (NH); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Networks Operations Center Engineer, where you'll play a crucial role in ensuring system availability and performance for applications that impact education nationwide. Your expertise in monitoring and troubleshooting will be vital as you collaborate with internal teams to maximize uptime and enhance user experiences. This dynamic role offers the opportunity to work remotely within the USA, allowing you to contribute to innovative solutions that support over a million students. If you're passionate about technology and eager to make a difference, this position is your chance to shine in a fast-paced environment.

Qualifications

• 5+ years in NOC, Systems Administration, or Help Desk.
• Bachelor’s in relevant fields required.

Responsibilities

• Monitor multi-tiered application environments using various tools.
• Implement processes for issue detection and escalation.

Skills

Troubleshooting Skills

TCP/IP

VPN

RDP (Remote Desktop Manager)

AWS Workspaces

Service Management Principles

Team Collaboration

Autonomous Work

Education

Bachelor’s Degree in Management Information Systems

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Computer Information Science

Tools

Lansweeper

PRTG

IDERA

Everbridge Alert Suite

Grafana Dashboard

Job description

Networks Operations Center Engineer page is loaded

Networks Operations Center Engineer

Apply locations Remote time type Full time posted on Posted 3 Days Ago job requisition id REQ-3831

Job Overview:

The Cambium Assessment Network Operations Center (NOC) is responsible for monitoring, troubleshooting, and escalation for CAI’s application environments. The NOC Engineer ensures system availability and monitors all aspects of production environments, development environments, and general system needs.

Job Responsibilities:

• Monitor large multi-tiered application environment utilizing various monitoring tools.
• Partner with internal teams to ensure maximum uptime of our applications.
• Implement processes for detection, notification, and escalation of any issues with the applications.
• Proactively update documentation of systems/network, troubleshooting guides, policies, and procedures.
• Maintain knowledgebase of troubleshooting and problem resolution steps.
• Act as the central communications and escalations point for major incidents.
• Work with outside vendors to report and ultimately resolve problems and escalate trouble tickets to their conclusion.

Job Qualifications:

• Bachelor’s Degree in Management Information Systems, Computer Science, Computer Information Science, or other related area
• 5+ years of experience in a NOC, Systems Administration, or Information Systems Help Desk environment
• Understanding of TCP/IP, VPN, RDP (Remote Desktop Manager), Windows, and AWS Workspaces environments.
• Working knowledge and understanding of service management principles (incident, problem, change control, and management)
• Exceptional troubleshooting skills
• Ability to work autonomously in a highly fast-paced and often ambiguous environment
• Willingness to learn in a fast-paced environment
• Ability to work collaboratively and collegially in a team environment
• Ability to follow, develop, and supplement documented processes and procedures
• Experience in dealing with end-users
• Willing and able to work alternate shifts as required during the hours from 1:00 PM to 9:00 PM (Eastern Time).
• Capable of remote work within the USA.

Bonus Qualifications:

• Knowledge of Lansweeper, specifically the help desk component, PRTG, IDERA, Everbridge Alert Suite, Grafana Dashboard, and AWS Technologies
• Knowledge of Windows OS, user access (AD), and file editing
• Operational experience with Windows Server and IIS Server

Why Work With Us?

When you work with Cambium Assessment, you’ll be helping to design and build inspiring solutions that make a real impact on the online testing industry, as well as the educators and students we support.

• Our systems are highly scaled and mission critical serving over a third of all students in grades 3-8 in the United States.
• Our web applications are highly interactive and universally accessible.
• Our machine scoring methods are driven by artificial intelligence allowing computers to perform such complex operations as grading essays with more accuracy than humans.
• Our processes use intensive algorithmic computing allowing a customized experience for each student as the exam adapts real-time based upon answers given.

In the 2021–2022 school year, we delivered more than 100 million online tests, successfully supported peak testing volumes exceeding 1.3 million simultaneous test takers, while ensuring an average response time of less than a tenth of a second. We have the most advanced features of any online testing system, and we continue to push boundaries to improve student performance measurement and enabling educators with actionable insights to drive better overall educational outcomes for our students. To learn more about our organization and the exciting work we do, visit www.cambiumassessment.com

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.