Network Operations Center Engineer

Element Technologies; Omaha (NE); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

On-call support

Rotational shifts

Job summary

Element Technologies seeks a Network Operations Center Engineer to monitor and support enterprise OT networks from the NOC. The role covers incident management, troubleshooting, and ensuring high availability of telecom systems.

The ideal candidate has 3+ years in NOC or similar settings, strong TCP/IP and routing knowledge, and experience with Linux administration. On-call shifts and 24x7 support may be required.

Qualifications

• Bachelor's degree in Computer Science, Telecommunications, Information Technology, Electronics Engineering, or related field.
• 3+ years of experience in NOC, telecommunications, or network support environments.
• Strong networking fundamentals: TCP/IP, Routing & Switching, VLANs, DNS/DHCP, VPNs.
• Hands-on experience with routers, switches, and network infrastructure troubleshooting.
• Experience with Linux administration and troubleshooting.
• Experience supporting Telecom Carrier, ISP, WAN, or enterprise connectivity.
• Knowledge of microwave radio communication systems.
• Strong incident and problem management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor, maintain, and support enterprise OT network infra from the NOC.
• Perform proactive monitoring, fault detection, and incident resolution.
• Diagnose issues with routers, switches, firewalls, and connectivity.
• Support microwave radio systems and backhaul infrastructure.
• Coordinate with vendors/ISPs to resolve network issues.
• Analyze performance and recommend reliability improvements.
• Manage incidents and escalations per SLAs.
• Perform system administration on Linux-based servers/apps.
• Prepare incident reports and root-cause analyses.
• Collaborate with engineering, cybersecurity, and field teams.
• Participate in on-call and shift-based operations.

Skills

TCP/IP

Routing & Switching

VLANs

DNS/DHCP

VPNs

Monitoring Tools

Incident Mgmt

Linux Admin

Communication

OT Networks

Education

Bachelor's degree in CS/IT/Telecom/Elec Eng

Tools

SolarWinds

PRTG

Nagios

Zabbix

Job description

Job Title: Network Operations Center Engineer (NOC) (W2 Candidates only)

Second shift is 15:15 – 23:15 CDT; Third shift is 23:15 – 07:15 CDT.

Job Summary

We are seeking a highly motivated and technically skilled Network Operations Center (NOC) Engineer to support, monitor, and maintain mission-critical communication and network infrastructure. The successful candidate will be responsible for network monitoring, incident management, troubleshooting connectivity issues, and ensuring high availability of telecom and operational systems. Experience with railway operations systems and telecommunications networks is highly desirable.

Key Responsibilities

• Monitor, maintain, and support enterprise and operational technology (OT) network infrastructure from the NOC environment.
• Perform proactive monitoring, fault detection, troubleshooting, and resolution of network incidents.
• Diagnose and resolve issues related to routers, switches, firewalls, and network connectivity.
• Support microwave radio communication systems and associated backhaul infrastructure.
• Coordinate with telecom vendors, ISPs, and third-party service providers to resolve network and connectivity issues.
• Analyze network performance and recommend improvements to ensure reliability and system availability.
• Manage incidents, problem tickets, escalations, and service restoration activities in accordance with defined SLAs.
• Perform system administration activities on Linux-based servers and applications.
• Support network maintenance activities, software upgrades, and configuration changes.
• Prepare incident reports, root cause analyses, and operational documentation.
• Collaborate with engineering, operations, cybersecurity, and field support teams to maintain operational continuity.
• Participate in on-call support and shift-based operations as required.

Required Qualifications

• Bachelor's degree or Diploma in Computer Science, Telecommunications, Information Technology, Electronics Engineering, or related field.
• 3+ years of experience in Network Operations Center (NOC), telecommunications, or network support environments.
• Strong understanding of networking fundamentals including:
• TCP/IP
• Routing and Switching
• VLANs
• DNS/DHCP
• VPNs
• Network Monitoring Tools
• Hands-on experience with routers, switches, and network infrastructure troubleshooting.
• Experience supporting Telecom Carrier, ISP, WAN, or enterprise connectivity environments.
• Knowledge of microwave radio communication systems.
• Experience with Linux administration and troubleshooting.
• Strong understanding of incident management, problem management, and troubleshooting methodologies.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience supporting railway or transportation communication systems.
• Knowledge of:
• Positive Train Control (PTC)
• Centralized Traffic Control (CTC)
• Rail Operations Communication Networks
• Familiarity with SCADA, operational technology (OT), or mission-critical infrastructure environments.
• Experience with network monitoring tools such as SolarWinds, PRTG, Nagios, Zabbix, or similar.
• Industry certifications such as:
• CCNA / CCNP
• CompTIA Network+

Key Skills

• Network Monitoring & Operations
• Routing & Switching
• Telecom & ISP Connectivity
• Microwave Radio Systems
• Incident & Problem Management
• Network Troubleshooting
• Operational Technology (OT) Networks
• Positive Train Control (PTC)
• Centralized Traffic Control (CTC)

Nice to Have

• Experience supporting transportation, rail, transit, or critical infrastructure projects.
• Understanding of cybersecurity practices for operational and communication networks.
• Knowledge of field communications equipment and telecom transmission systems.

This position may require participation in a 24x7 operational support model, including rotational shifts, weekends, and on-call support to ensure continuous network availability and incident response.